Bruster's Real Ice Cream

I walk in and ask for a pineapple shake. The man says we are out of pineapple, so I go for Strawberry instead. He then says our shake machine is broken down the past 2 hours. What!? No backup or someone to fix? I don't believe it, just lazy.

This place is disgusting! The girl at the front was so rude to my husband and son. After we left and started drinking our milkshakes, we were all like these don’t taste right and the consistency is off. We went to smell them and they smelled like throw up. We are thinking the milk was expired, but it could also be the ice cream when we left and were loading in the car You could see in the store and she was digging all in the ice cream container with her bare hands with the scoop and her hand had ice cream on it when it was coming out. We all stopped on the way home to use the bathroom and threw away our shakes. Horrible horrible experience and hoping we don’t get food poisoning!!!!!!

Quick service and delicious cinnamon ice cream. Went here after a terrible experience waiting at the sonic nearby and glad we left to come here.

The workers here have so much patience. And are remarkably kind for the things they have to put up with. The store not being clean and the things that need to get done are way above their pay grade as well as not what they are hired to do.The swinging door is broken so it makes a horrible sound when it shuts to tiles on the floor being broken near the door. Most nights they are understaffed with slow times being slow and rush times leaving the employees exhausted physically and mentally because the line makes costumers angry and then they take the anger out on the employees who seem to be working as fast as they can the only reason this store gets five stars from me is because I want to show the employees they are valued.

The ice cream is always Great!

Sadly, all Bruster’s locations are not the same quality. The one in NDH was terrific - good ice cream and friendly service. The SS location is a disappointment.

This place SUCKS. Always dirty. Machines consistently broken. Orders are always wrong. Don’t waste your money.

My fav go to ice cream shop!!!

Bad, bad, bad location. For years they used to leave their coolers open until someone (health department?) put a stop to it. They accidentally put peanut butter crunch in my kid’s ice cream in addition to the topping he ordered, causing a violent allergic reaction. Last time I visited, the employees were touching their cell phones and then handling food, arguing with each other, arguing with customers, and letting the line of 20 people get longer. The owner of this franchise should’ve been forced out long ago. This place is gross and sticky. Go to Jenny’s instead.

As I walked in a roach crawled across the floor and as I walked out I heard the employees talking about mold. The staff was great tho, even though I walked in a minute before closing the girl working the register was very kind and respectful