Bruegger's Bagels

If I could give this location a zero or negative 10 stars I would have. This store is by far the most incompetent of the 3 in the Columbus OH area. I try to avoid using this store but unfortunately it is the closest to my office for door dash. Whenever I order from them, the online door dash options are always pre-set to "not accepting special requests" a button I know for a fact that the store can select. This means that I have to physically call in to request my special order. I always get the same thing: zesty egg white on plain not cut skinny + egg white turkey sausage cheddar cheese on a plain bagel with red pepper and siracha sauce (NOT THE CREAM CHEESE SIRACHA HONEY). I say this because this store somehow doesn't understand the difference. I call them to specifically tell them this is what I want and they always say yes we will take care of it only for the order to arrive (late mind you but that is the door dash driver's fault) incorrect EVERY SINGLE TIME. These photos are from the order I just got today - does that look like egg white to you? & it is covered in the siracha honey cream cheese with no cheddar cheese to be found. What's worse, the $2 refund from door dash barely covers the difference from the price of the sandwich in the store vs. the price from its doordash. Someone needs fired for continuously messing up this order. I rarely have to order via door dash usually due to snow. Never again.

Sandwiches were cold in the middle. Not food safe. Service also sucked. I ordered an asiago cheese bagel and they told me they were out. I asked if I could wait for the next batch and they said they were out. A new batch came out before my sandwich was done. They straight up lied to me. Staff was pushy. Will not be going back.

We waited a long time for our food.

I ordered an Herby Turkey sandwich and Egg, Sausage & Cheese sandwich and they gave me an herby Turkey WITH sausage instead of turkey (ew) and NO egg sausage and cheese sandwich. Like what?? I feel like you have to try really hard to make that mistake. The sausage was cold, by the way. Not that I was going to eat it anyway.

I got the western sandwich the quality of the beagle was good, but the sandwich was put together with next to care. The majority of the toppings were off the sandwich by the time I got it. The cold brewed coffee was surprisingly good, and prices were fair.

The coffee CAN be good if you get lucky. Most of the time, it's being made by someone who just got hired within the past few weeks or was trained very poorly. This establishment is clearly operating in the greediest way and it shows. Putting very little resources into training and maintaining a loyal staff, putting forward the bare minimum in terms of quality. The coffee would be good if they actually cared, but for now I would go to an establishment that is slightly less corporatized.

I tried to come in at 12:05pm but they were closed. It wasn't even a holiday. Their website and their front door say they're open to 1pm.

i love the herby turkey

It's 7:30am with a line and employees just standing around. Terrible service