Bruegger's Bagels

A++ service

I’ve been ordering here for a while. Occasionally ran into issues and then after year+ realized they’ve been skimping me everytime. Tried to message them on their website for a resolution but have yet to hear back.

Great bagels and cool staff

Did the menu change? Are they getting cheap or was this an employee error? I ordered the Herby Turkey, it used to be filled with Turkey, cream cheese, etc. This time I got one slice of Turkey, they forgot the sun dried tomato spread, and lettuce that's going bad. I called and was told, what do you want me to do about it? Really? I want you to make it better next time, or offer to make it again. Very poor response from employees, not a good experience at all. Update: I called back to talk to the manager, Chuck, who offered to make it right.

Open until 2 p.m. arrive at 10:30 a.m. virtual no bagels. Just a few plain ones and a couple other flavors - not enough to make a dozen in all. Ask if certain flavors will be available in awhile told no that's it Fit the day. 10/10/2023 Received follow-up from owner shortly after posting my original review asking me for more details so the customer service team could review and see if I might change my review after their response. Submitted that info also mentioning that on one other occasion at 1 o'clock staff member was locking door and said they were closed (official closing time is 2 o'clock). Never heard back. Review stands. I will mention that the bagels are good if you like what they have on hand (plain) and can put up with the other related issues.

If I could leave a negative rating, I would, -35 stars, this is the most horrendously run establishment I’ve ever walked into in my life with the rudest employees, who obviously don’t want to be there, Bruggers, do yourself a favor and fire your entire staff before they bankrupt you…, I don’t have enough words to use to fully describe how horribly run this establishment is and how poor the quality of food is that comes out of there Brueggers, you should be ashamed to have hired the people that you have representing you

This location should just close permanently. They’re never open their stated hours. And when they are actually open, they don’t have anything but plain bagels. Don’t waste your time coming here. Terrible. If I could rate negative stars I would.