BRU Burger Bar - Indianapolis

Service has been good the 3 times I been here but haven’t liked any of the visits I’ve had here sucks because I wanted to like it so bad since I live in the Mass ave but every single time I’ve ordered my burger it has never been good .. never finished the burgers either on each visit gave it multiple chances but it disappointed once again. Oh and one of the worst margaritas I’ve ever had

Nice place to get a burger and a cocktail

I had a great belated birthday lunch today. The bbq chicken nachos were delicious, the fries continue to be my favorite (in part due to the homemade ketchup and black pepper mayo for dipping), and the buttermilk cobb (with my myriad substitutions) were tasty as ever. It was a great day for lunch on the patio! The only reason I took a star off for service was because - near the end of our meal - it was difficult to catch our waitress for refills, and - when I asked for chopped pickles on my cobb salad - the server looked at me (complete with Labrador head tilt), pen poised mid-air over her order pad - and said, “We don’t have chopped pickles.” I replied, “Do you have pickles?” Waitress: “Yes.” Me: “Can they BE chopped?” It was difficult to contain an eye roll as the light bulb moment happened. Great visit overall.

Jesse is amazing!! I come here weekly and have interacted with almost every employee there at least once, I love this place!! I live right down the street so it’s hard not to go daily. While I appreciate the entire place, I want to emphasize Jesse’s amazing service!! He is a newer crew member as I haven’t seen him much before, and he is lovely! My friend and I stopped by with an impulsive change of plans and he made us feel like we 100% made the right call going there. Extremely personable, attentive, friendly and good at what he does. Stop by and eat these delicious, one-of-a-kind burgers!!<3

We went for dinner and had Jesse as our server. Jesse was absolutely phenomenal and made our dinner a perfect experience. The food was great too. 10/10 recommend!

Fabulous burgers, great choices, generous portion of fries. Server really hustled and when there was a mix up with toppings, she just acknowledged her error and fixed it immediately. So rare to find great service anywhere. I'll definitely return. Parking: We got parking but this place is busy so at times it might be a challenge. Unsure if additional parking is available.

They need a new manager ! Really bad customer service !

My family and I were eagerly anticipating our visit this restaurant following the eclipse viewing, looking forward to a pleasant dining experience. Unfortunately, from the moment of our arrival, we were met with unwelcoming attitudes. Despite our initial disappointment, we still hope to enjoy our food here, but the negative demeanor persisted, particularly from the manager, who displayed a disrespectful and condescending attitude towards our party. Regrettably, this resulted in an uncomfortable and disappointing experience for us all, prompting us to leave prematurely. I cannot recommend this establishment to others based on the lack of hospitality and professionalism demonstrated during our visit.

The Bison burger was delicious!