British Airways Lounges Terminal 8

I have severe allergies. American Airlines messed up my reservation, and reissued it without my dietary menu request. They admitted to this error - but said nothing they can do. I asked for any sort of container to carry out some carrot sticks and a few pieces of cheese otherwise I would have nothing to eat on a transcontinental flight JFK - LHR. Manager Henry was rude, unsympathetic and lacking compassion. Banned me from taking 6 carrot sticks out of the lounge. What an embarrassment to American Airlines and Oneworld. As an executive platinum frequent flyer, I’m disgusted.

Good upscale lounge. I prefer, for example, the Miami Flagship lounge.

Excellent service

The variety of food choices is not the best. But the lounge atmosphere is good and drinks are good too.

Vegetarian options: Yes Dietary restrictions: Yes Parking: Yes Kid-friendliness: No Wheelchair accessibility: Yes

These people have a terrible attitude, they make you feel like they are doing you a favor… they don’t have people skills, and don’t understand part of their deal with frustrated customer. They decided to skip me and go to the next person in the line just because they only serve smiley faces.