Bourbon Cafe

Highly recommended! Great atmosphere, comfort food and friendly service.

Great food and atmosphere!

This place was absolutely amazing! My husband is Serbian and while visiting Chicago I thought it would be great to visit an authentic Serbian restaurant. He loved the idea and so glad we did! The Bourbon Café had the food of his childhood and brought back great memories. Highly recommend it. The staff was incredibly nice and he also enjoyed listening to everyone speaking Serbian as well. Parking: A few spaces out front. Had to pay at box per hour.

This was my third time at this restaurant. The first two times, I had two different servers, both were very friendly and welcoming. I had the delicious chicken noodle soup with their wonderful homemade bread. On my second visit, the waitress gave me some butter for the bread, which made the bread even better!!! She was an excellent server & checked up on me several times. As a result, I recommended this café to many of my friends. Today, however, I went there with a friend for a late lunch, and although the food was good, there were some custom service problems. The main problem was the terrible service we received from the waiter. He was curt, cold, inattentive & Indifferent .This was a different server from the previous two. Not once did he stop by and check up on us and asked us how we were doing. Although my coffee was good, it wasn’t very warm, and when I asked him if he could warm it up, he said he could “do nothing” for me and he just stared at me with disdain & indifference. As if he was saying “ too bad to sad”. When my crêpe arrived, and although it was very good, there was nothing on it, so it was a bit dry and I figured a little butter, sour cream, or something else could make it less dry. I asked him if he had any butter or something else to add to it, & he said “ NO, NOTHING”. I told him on my last visit, the waitress served me butter with my bread, and he said “no, not possible “. Then he just stared at me, seeming to be upset. From the moment we walked into the café, he wasn’t friendly, and had a very unwelcoming demeanor. For me, when I go to a restaurant, customer service is even more important than the food . This waiter left a bad taste in our mouths and we were very disappointed in how we was treated.. He never stop by with the check so we had to walk up to the bar to pay our bill. Having worked in the food service industry for over 20 years, I know how important customer services is. It is important to be friendly and welcoming to customers. I was shocked at his lack of concern for us. He just sat behind the bar, looking at his cell phone the entire time, and then he went over and talked with two of his friends sitting at another table. It’s as if he didn’t care if we were there or not. I wanted to return to this restaurant again, but unsure right now. As mentioned the first two times I dined there the service was excellent and the food was good. My friend and I are both friendly people and there’s no excuse for the way he treated us so poorly.