Permanently closed
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Ratings of Boston Market

google
Google
3.8
(228 Reviews)
yelp
Yelp
2.5
(154 Reviews)

Happy Hours & Specials

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Photos

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Location & Hours

Counter-serve chain dishing up comfort food, such as roast chicken, in a simple setting.

27100 Alicia Pkwy
Laguna Niguel, CA 92677

Recent Reviews

google
Mar 2023
Boston Market used to be my favorite fast food restaurant. We tried coming several times during the posted business hours, but the doors were always locked and the lights were off. No one inside, or cars in the parking lot. Today we thought we got lucky because they were open! But, boy were we wrong. First off, the selection of side orders was pitiful. The Mac and cheese was just a huge chunk all stuck together, and the creamed spinach looked like it had been sitting there for days. Those 2 and broccoli were the only options. My husband and I both ordered a 3 piece dark. The pieces were miniscule and the amount of chicken on them wasn't even equivalent to a single normal sized thigh. The skin was slimy and barely brown at all. All the food was room temperature and not hot at all. For 2 three piece combos and 2 sodas, we paid $29. The soda machine was out of 3/4 of the available options listed, and there was no ice in the dispenser. This location has totally and completely given up. They do not care at all about the quality of their products, or customer satisfaction. While we were sitting eating our terrible cold food, we overheard 2 separate customers complaining about their orders. We couldn't get out of there fast enough. I sincerely hope we don't have food poisoning. We will never come back to this location. Worst meal ever!
google
Mar 2023
Have to assume Boston Market is going out of business. Today (2/5/23) stopped at this location. Sold out of corn and mashed potatoes. Planned to eat in but they also did not have any forks. Just close this location and get it over with.
google
Mar 2023
No one was at the drive through and I waited more than a few minutes. I can see why their rating is so low
google
Mar 2023
Arrived at 5:45 on Wednesday 12/28. Doors were locked. Guy inside gave no indication if open or not. Drove to drive thru. They are open. No chicken- only meatloaf and turkey. Drove out of my way to come to this location.
google
Mar 2023
Good is great! No indoor dining only drive thru. Lack of employees which I totally understand.Service is still superb.
google
Mar 2023
Online orders only?
google
Mar 2023
Food was just okay got Thanksgiving dinner the stuffing was not good at all. The potatoes was good and the apple pie was delicious.
google
Mar 2023
Food is good but they get the order wrong most of the time. Wrong item or missing items almost every time.
google
Mar 2023
Cancelled our order 30 minutes after placing with no notice or explanation.
google
Mar 2023
super bummed, my favorite food place closed

Frequently Asked Questions

What is Boston Market's rating?
Boston Market is rated an average of 3.3/5 stars across various online platforms.