Boscos Squared

The Food and Service was Great!

Great restaurant and service was top-notch!! The food was excellent!

For the life of me have I ever thought of writing a review even remotely as scalding as the following description of a truly nasty experience we've had in Bosco's on March 1st. We've been coming to this Bosco's location ever since the other one in Germantown was still open, to give you a perspective. Never ever have we been treated so disgustingly by anyone, not just in the restaurant, but anywhere else on the dining scene. I called Bosco's on Feb 21 specifically to reserve a table for 4 adults and 2 kids for the Mardi Gras Brewmaster's Dinner. The reservation went smoothly, and on Feb 28, I got a text with a confirmation. On March 1, I showed up early and asked to change the time from 6:30 to 7:15. The girl at the front happily did that; however, when all 6 of us gathered, we were told that our reservation was for just a regular dinner, not the special. I clearly remember asking for the special dinner when I called on Feb 21. So, a confusion and a failure on part of whoever picked the phone on that day - it happens, never really constitutes the end of the world, and is NOT the reason I'm writing all this. We politely asked to speak to a manager to get a clearer explanation as to why this happened. We had no intention of coming across the city, dragging two small children with us, just to have a dinner made up from Bosco's regular menu that hadn't changed in 15 years. On Monday. During the rush hours. We'd happily dine closer to home, now that, thankfully, there was no shortage of nice places there. Jennifer The Manager (let's call her Mangifer, rightly) floated to our table and, in front of our children, began to insult me and my wife by first claiming that, NO, we didn't reserve the right dinner, and then asking to open my email and show it the message about the special as well as other proofs - all as if it didn't really believe that I had actually received the email in question and thought that I had just made it all up on the spot!. It then asked the worst, most degenerate question a manager or any rep of a company can ask a customer - who did I speak to when I called to make the reservation? Seriously, Mangifer? Do we have to write down the name of every pimple-face who answers a phone at every greasy joint like your place just so that we wouldn't be accused of lying? I asked it to please extract this info from whoever was usually taking phone calls. Mangifer blatantly refused to admit it had clearly been the booking person's fault for entering my reservation in the regular roster instead of the one for the Mardi Gras special. Gathering my last bits of politeness, I showed Mangifer the date and time of the call. It couldn't care less. Not once Mangifer said that it was even remotely sorry for the experience, nor provided any way of accommodation, or showed any sign of regret, or gave a single apology. We couldn't believe our eyes and ears. The kids became restless, so we stood up and left, ending up having a nice dinner right across the street (thanks so much, Babalu!). We'd been coming to Bosco's - and brought numerous people with us, both friends and family - for over 20 years. I really wouldn't want to make the visit on March 1st our last but feel as having no choice whatsoever. People like Mangifer shouldn't be entrusted to manage anything with a possible exception of a sewage treatment plant in Russia, where it can be as septic as its heart desires and disrespect, belittle, and be rude as much as it wants. Certainly by having it work in a place like this - in any food establishment, for that matter - and allowing it to mistreat the customers to such an abhorrent degree besmirches Bosco's reputation to no end. It's plainly sad that such a great and solid relationship between all my friends and family and this place may have just come to such a despicable end.

The atmosphere was amazing!! They had a live band inside but we sat outside since it was a pretty day. They will definitely be seeing me again!!

The bartender Jennifer was excellent, very attentive and friendly

You cannot go wrong at Boscos! Great food! Great service! Great atmosphere! My favorite Memphis restaurant.