Bonchon Waterford Lakes

I wish I could give this place 0 stars. Workers were super rude and denied me service and they were still open. I drove 2 hours from Tampa for this place. Ruined my night!!! Edit: I arrived at 8:27pm, store closes at 9pm

we were excited to come here, as we traveled a couple hours from home (we don’t have a bonchon near us). when we walked to the door there was a sign that said “short staffed - To-Go orders only”. we completely understood, but the door was locked and we didn't know if that meant we had to order on the phone or online etc. as we were calling to ask, an older woman (ms. caroline?) poked her head out and i asked if they were open. she immediately pointed to the sign and looked at us like we were stupid. so i asked if that meant we had to order online and she said yes and then re locked the door. we were sitting outside in the heat for 20 minutes waiting for our order after we placed it online. eventually a server opened the door and asked if we were waiting for something, and when i told her the name on the order she said it had been ready for a while. the server informed us she had just gotten there and didn’t know that we were told we couldn’t come in by the other woman. long story short, we were immediately made to feel unwelcome and had to wait in the heat to get food that was sitting for a while. the server was very very kind and apologized for the other woman’s actions. i completely understand being understaffed, but she made us feel bad and it was frustrating. overall the food is really yummy and our server was very nice (i unfortunately don’t know her name).

Everything tasted bad, bulgogi was sitting in a pool of salty water. Even the white rice was salted but the manager refused to fix anything.. to make matters worse they charge a convenience fee to order pickup from their own website. We're getting this refunded because this restaurant refuses to even answer the phone now to make this right.

First off this place is by far the worst. Nothing tastes good at all. Seems like they dont even follow the recipe from the franchise. The one by the airport is by far better than here. We ordered spicy rice cakes and bulgogi and both tasted horrible. The sauce tasted like someone forgot a few ingredients

While the wings were quite a delicacy I Myself was quite disappointed to find out that I had to have the sauce on my wings. Myself as a person enjoys the art of dipping my wings. But for some reason while I can’t order sauce on the side…I can have sauce in a cup to sample. It’s mind boggling, next time should I just ask for multiple samples? I just think having sauce on the side would be simple and not such a hassle and solve the issue that would keep me from coming back

Went in here on Sunday evening to be told that they aren't taking dine-in customers and that they're doing only to-go orders due to lack of staff. I don't know how an establishment plans on making money by turning away customers due to lack of employees. At time of review, restaurant has 3.6 average rating and it clearly reflects poor management and leadership.

Looking at the place, I was thinking this is going to be like a mall food court, you know hunger food. I was shocked when they brought the food all the veggies so fresh. The taste of the food was excellent. Portion sizes were appropriate. Menu selection process was a bit complicated as it said add extra shrimp I assumed what I ordered had shrimp, silly me.

Loved the food, didn't like how our food came out one plate at a time. We are a party of 6 and wife and I waited while everyone else ate. Staff was warm and friendly.