Bonbon Lakay

I can't speak to the food as I never received the cookies that I ordered on January 1, but they still charged my card and took the money. I reached out to them multiple times with no response and had to dispute the charge with my credit card company. They also sent out an email to their listserv that they're no longer accepting individual orders after February. No mention of the individual orders that went in before February and when we can expect delivery. It's unfortunate because I wanted to support a Haitian business.

The food and the customer service is great.

As cliché as it sounds, their oxtail soup really is like a warm hug on a cold, gloomy day. It's nice and light and the flavor makes you think about it for hours afterward. A plus - the owner is incredibly wonderful!

A staple every time I visit NYC. Make sure to make it there as it reminds me of home from all of the small treats that I used to delight myself in to the the soursop leaves being sold for teas - Bonbon Lakay just like the name says it means Home to me .

I have been a massive fan of Bonbon Lakay since 2020. I got treats for my family, who haven’t been back to Haiti for almost 20+ years, that brought them right back to their childhood. I’ve gotten my birthday cake here for my 30th birthday, and I just ordered more treats for this Christmas. THIS review is long overdue, for the service I consistently get is impressive!!! For my birthday, when I realized I did not have time to pick up the cake, I coordinated an Uber to come pick up the cake and drop it off at the venue. Something happened with Uber, where they did not find the restaurant. Bonbon Lakay put the cake in a taxi for me free of charge. I was shocked when I found this out and beyond thankful!!!!! Their previous location was a little out of the way for me, but on my days off, I would take advantage, taking a long walk through Prospect Park all the way to Park Slope, and reward myself with something from Bonbon Lakay. In this new chapter, I hope this brings them more customers so they can spread more joy! I'm never disappointed when I have your food. If you love fantastic and flavorful baked goods, you will fall head over heels for Bonbon Lakay

Very professional service, on time and friendly

Great hot chocolate

Update to owner's reply: I received an email stating I will only receive an partial credit, I still havent received any personal communication nor apology. Only a public -we dropped the ball and you have been made whole statement below. Please be honest. Speak to me about my transaction not the world for good taste. And since I can only get a response in public. Why am I only getting a partial credit? Nothing was made nor sent to me and I tried to cancel the entire order Wednesday night before Thanksgiving when noticed you missed another promised deadline. I never stated send me partial, I never had the pleasure of being treated like a paying customer. I placed an order the week of November 10th that totalled $165, for delivery on the 18th. On the 16th after I initiated contact I was informed my order wouldn't arrive until Thanksgiving and I would receive tracking information on Monday. Monday and Thanksgiving has come and gone. No one will respond to my text, my messages on chat, my email. I have not gotten a refund and I have not gotten the products. I do not want the product anymore I want my money back. Total disappointment, what was supposed to be a birthday cake, turned into Thanksgiving dessert, into a loss of $165 and aggravation. I would enclose a picture but it would be of a empty table and a charge on my bank statement. Little to say I'm not pleased.