Fast service and good food.
They forgot multiple items as a part of combos, including drinks and Bo rounds. This is understandable as mistakes happen, but when we mentioned it, the person said “well the receipt said…” so we pulled away from the driveway to read the receipt and check our bags. The items were on the receipt, just not in the bag. Went back, nicely informed them of our missing items, only to be met with hostility. It was undeserved. Learn basic respect and customer service skills.
I just came through the drive-thru (check 30248) and once again received a sweet tea when I ordered an unsweet tea. I am adamant to clearly state that with my order, but about 40% of the time, your workers give me sweet tea. And since you don't provide drinks or straws before giving me my order, nor do your workers confirm my tea order, I usually don't find this out until after I leave the drive-thru.Teach your employees to listen and confirm drink orders for people who don't want their tea polluted with 5lbs of sugar. PLEASE!I used to rave about you and support your business multiple times per week, but I am sick of your carelessness. I rate you 2 out of 5 stars....primarily because of this.Get it together, Bojangles! Maybe you will retain more loyal customers.UPDATE: 01/14/21 Check #30395Okay, so this is definitely not the first time my order has been incorrect since initially posting this review over 4 months ago. I live less than a mile from this place and have frequented it weekly for nearly 10 years. It stops today.Order accuracy used to be 100%. Then a few years ago, they started slipping. Now, presently, at least 50% of my orders are incorrect....get sweet tea instead of unsweet tea, get a cajun filet sandwhich instead of the cajun filet club sandwich, get 3 tenders in a 4 tender snack box.I am a very forgiving person until I reach a point where I have witnessed and experienced multiple accounts of gross incompetence. I am sick of it, Bojangles. Your establishment on University Drive in Huntsville has become a joke and by far the most incompetent Bojangles of the several I have visited around the south.Patrons, if you like to gamble with your food, time, and energy, go here. If not, I recommend avoiding it, or at the very least, checking 100% of your order for accuracy before driving away.Update 02/23/22: I freakin' swear....I must be a glutton for punishment. I come into town for one night, run through the drive thru, and my order is missing sauce and no straw. Just about every other Bojangles I've visited gets it right. But this one...THIS Bojangles, continues being consistent in getting orders wrong. What a sad representation this store is of an otherwise decent brand. University Drive Bojangles is the worst of all the locations. Popeyes and Chick-fil-a are each about a half mile in opposite directions. Do yourself a favor and visit those instead.
Food was hot and fresh!! Better than others I've been too.
currently understaffed so waits are long. Also double check your order before you leave. Usually right, but check anyway.