Boiling Point

Food and atmosphere are great, no doubt. But service was terrible. I am not sure if it's because that's how it is, or it's because I am a solo customer and the waitresses are upset since I take the table for two people. It's my first time coming to eat in person so I don't know the menu can be scanned by QR code UNDER THE TABLE, but literally no one asked me if I needed the menu or if I needed to order. From the moment I sat down, I became invisible to them, as all waitresses walked past me without even caring I looked so confusing like "Ok are you going to give me the menu to order or what?". When the food comes, they didn't give me chopsticks and water, and when I asked, it took them so long to get me one pair of chopsticks and water. They came to refill water for people sitting next to me (both sides) but they skipped me (and I was out of water). I am so sorry if I upset you guys since I am a solo traveler :) I had quite terrible experience. I did not even want to finish my dinner and just wanted to leave.

There was no wait as I arrived before the dinner rush. But the service is lackluster, the staff doesn’t really pay attention to the tables. They don’t really come up to you until you call them over or if they’re doing their routine soup refills or bringing your pot over. So I had to wave them over for anything I needed - more napkins, water, and even to order my food. I’ve come to BP many times and have enjoyed the House Special, Beef, and Lamb hot pots but this time - I decided to try the Korean Bean Paste. It’s not that great. The soup was lacking in flavor.

Aqui en este restaurantito la comida esta buena, tiene buen sabor, calientita y buena porcion. Precio en el rango de la porcion, las bebidas si estan carisimas. Ahora vamos con el servicio: TERRIBLE. espera de mas de una hora senti descriminacion ya que nos llamaron y nos sentaron a seis personas y unos minutos mas a una familia de cuatro cercas de la cocina y a nuestra mesa nos dejaron ahi sentadas por alrededor de 10 a 15 minutos en cuanto a la otro ya le habian servido agua y mientra a nosotras nos pedian la orden a la otra mesa ya le estaban sirviendo la comida, otra es que nosotras tuvimos que pedir tazones y a las otras mesas de asiaticos se los llevaban con la orden de comida, el agua pedimos agua y les llevaban agua en sus vasos ya servidos y a nosotras nos llevaron una garrita y los vasos y ni nos alcanzo y fue andar estirando una y otra mano para que nos llevaran otra garra de agua, y su actitud fue muy descortes no tienen sentido de servicio al cliente.

Bad customer service, server completely forgot our order...

Love the food dislike the service. Not sure if it’s me but I always get such an attitude. I always tip and I’m in and out as fast as possible. I always dine alone and try to be the least bothersome as possible. Won’t be back to this location but hopefully I can enjoy one of the other locations. My apologies to the server who took my order. You were going too fast and I couldn’t interject with my exclusions, usually the servers read me back my order and ask if there’s anything else before sending it to the kitchen. Didn’t get my side of rice my entire meal but after the scolding I got I didn’t bother asking. The couple next to me also agreed that the server was maybe a little rude, Even after all this I still tipped because I know their job is hard and customers can be rude.

Good service, but the restaurant and street parking is always crowded and packed there.

離譜的服務生 每次來吃飯都服務賊差 不會主動詢問冰水 已告知需要衛生紙 講了也不會送來 點餐時叫了也不來 若不是孩子愛吃 誰願意來這吃這種地方 服務差 店家該檢討一下員工了 多看看攝影機 多來視察一下爛員工

Food is good, went mid day for breakfast wait was an hour, at least they did it through cell so you can wait in your car. Once we got our food it was genuinely boiling hot I couldn’t eat it in comfort. The stools are tiring no back support, free tea is nice but not enough to make up the 20$ a bowl. Service was meh, they never checked in on us didn’t ask for another drink or refill so get ready to raise your hand to ask for service. By the end of it we had to ask for the check twice since the person we asked completely forgot it. Foods good just go when it’s not busy and not budget friendly.

Three tables in front of me waited for an hour. Three times people forgot to call my number. Sit down no one to give the menu, ask the next table to know to scan the code. They cleaned the table and waited 15 minutes before calling anyone. The call is slow and waiting it takes a long time. I ate several times the hard thing in the food.