Boiling Point

I and my friend ordered to go, and I saw there’s a hair in her bowl, which doesn’t belong to any one of us. My friend has really long dark hair, mine is really short. The hair we found was shoulder length and somewhat brown. We called the store and they said they could only make us a new one. Who wants anything more from them after seeing something so disgusting, and they said we can only call customer service for the refund, which we have to wait till (we ordered ob Saturday) Monday when customer services is working. This is ridiculous that the store cannot make refund directly to the customer. they were making excuses that the front desk who worked in the earlier shift has logged out of the system, therefore the money has been put into the system and not able to refund…. my first time hearing about it. Definitely not coming back.

Delicious The waiting is about 30-1 hour to be seated

I liked that they now double the meat and has AYCE rice. I generally order additional side vegetables so I wish they used a bigger pot.

Definitely never coming back to this restaurant or any other of their locations. First of all , the food is terrible . Second, I literally stood in front of the cash register to pick up an online order and the person operating the register didn’t even look up at me and continued finicking with the computer. Didn’t say ill be right with you , no hello, nothing. Furthermore, at least 6 other employees didn’t acknowledge my existence whatsoever. I stood there for 5 minutes before saying “ hello? I’m here to pick up an online order”. Terrible customer service.

Too long to wait to be seated when you have kids waiting and hungry.