BOB THE BAKER

I consult their service guys, because we are going to celebrate a 70 years old gentleman’s birthday, this birthday boy is from Australia. What I asked is to order a custom made “Gluten Free” Cake, they reply me to order online , then will memo everything I need later on. I paid already and also made several options such as money-pulling cake…..etc Then I found the order confirmation noted the wrong pickup date, I told them, they corrected after. I asked them to make sure that this cake is gluten free 2 days before birthday, they told me sorry that this is not gluten free, I asked them have to be gluten free and send them the screenshot of our conversation! No further reply until next day , they said they cancelled the order and give full refund! As there are three parts of payment, one is the cake $ 458.9 SGD. the other part is 250SGD and 10SGD. They refund 458.9 and 250. But forgot 10SGD. It is not about money, it is an altitude and company’s culture, sorry cannot solve problem. This is only one time 70th years big birthday ceremony. Refund money is not what a cake making company’s policy ， solve problem is! They should seek for help from other bakery! Not just cancel ! It is someone’s important day, not just sorry and refund money! I would never and ever go to this store!

La señora que me atendio no tiene idea de lo que es servicio al cliente, muy mala atencion. El pedido tuve que adivinar donde estaba despues de pagarlo porque ella ni me dijo donde recojerlo. Era 1ra vez que iba a ese bakery y la ultima. Mal servicio y los pasteles de bandeja estaban muy duros o quizas eran de muy temprano o del dia anterior. Deberian de tener mas conciencia y educacion porque los clientes que van a su bakery es para consumirles no para hacerles ningun favor.

Delicious as always. Bob serves plenty of fine food managed by superwoman Mabel!

Hoy día de las madres una felicitación a todas las empleadas por este día y por la agradable, rápida y profesional atención que recibí y la ricura del desayuno que nos preparó Katia

Por segunda vez tengo la mala experiencia que lo que compro está en mal estado, la primera vez el cake que compré para un cumpleaños tenía moho, hoy mi esposo fue a comprarme unos dulce de leche y también tenían moho, da pena esto. No recomiendo este bakery.

Buenos precios

Good food

The cake is very tasty and good