Always a great experience. Good service great comfort food. Been pretty consistent from location to location. Update review… I am frustrated as I have always been a fan of this dinner. I just drove about 30 minutes and showed up well before there published close time of 10:00 pm ( 9:37 walk in door) only to be greeted with I’m sorry our kitchen is cleaned. I asked what that meant the young man had difficulty explaining what that meant. So I ask does that mean you’re not serving right now and he looked over at the pies then looked back at me so I asked again “are you not serving dinner right now and he said again our kitchen is cleaned, so I asked one more time “so your kitchen is clean so you’re not going to serve us even though your hours are till ten”. He just stared , I turned and walked out. I think you should update your hours to reflect the actual time you are serving clients. Very poor business practice very poor customer service.
Checked out this diner during my stay in Napa and had the pancakes. The pancakes were a great size and delectable. My wife had the stuffed blackberry French Toast and enjoyed her meal, as well. The customer service was also solid.
Excellent traditional American family food. Unfortunately, the service is a bit slow and confused. Still worth going.
Good Food, Quick Service and our Server and Host we're very Polite. Definitely will return to this location.
I was excited to visit this food chain for the first time and I'm sad to say I'll never return. The food was okay. But the service was not good. My biggest pet peeve when being waited on is when the server drops off the food and never returns. We never got our drinks refilled or the ability the let the server know that we didn't get something we ordered. We needed ketchup and my son had to retrieve it from another table. We needed more napkins and ended up sharing them because again, our server dropped off the food and never checked back on us. When we finished our meal, I eventually had to get up and ask for the bill myself because we still didnt see our server after she dropped off our food. Sometimes I can empathize with the server if they have a lot of tables but there was only one other table in the diner so her lack of attentiveness was inexcusable. All that set aside, the overall atmosphere was not welcoming at all. The host gave us a cold greeting and seemed bothered when my child asked him a question about the menu. The server never introduced herself or gave any kind of warm greeting but only said, "Are you ready to order?" All in all, it was a dissapointing dining experience.