BJ's Wholesale Club

Was buying a pack of razors, when Austin at the register noticed it look weird. Turns out, someone cut it open and took some out of the pack. Thanks to Austin, I didn’t come home with half my razors.

The customers do not support self check out, We support employees having their jobs. You can keep your five bucks!! Also, Take those people trying to sell us stuff Out of our way. Thank you and good night

There is an old miserable man working at the self checkout who went in my cart and took a bag that didn’t concern him at all. Get a life cause clearly you have none why are you going in my cart

We shopped on March 04 at 2:45PM. We used the self-check out (Reg 40 / Tran: 8847). The POS flagged for assistance on one of the items. We got to complete our transaction but couldn't finish the payment until the POS assistance was resolved. For more than 5 minutes, no one assisted us DESPITE there were 3 female staff at the supervisor's area chatting. Eventually, the male Front Lead tending the online orders assisted us. I approached the 3 female staff who were still chatting and took their names. I went to the customer service and complained that we were not assisted by the 3 female staff "chatting only". I told them one was a Front Lead. The customer service called the Front Lead. When the female Front Lead came, I told the customer service in the presence of the Front Lead that they should be paying attention to the customers instead of chatting. The female Front Lead denied that she was chatting and said that they did not see there was an assistance needed. Naturally, how could they see if customers need assistance when they keeps on giggling and chatting. Instead of apologizing for missing to assist a customer, the female Front Lead arrogantly argued with the customer. In the first place, she should NOT prevent the staff from doing their jobs by chatting with them as a Front Lead. As a Front Lead, she should encourage the staff to be productive and NOT idle. Cielo (Customer Service Manager) had to pull the Front Lead away as she was aggressively answering back. The Front Lead's name is ELENA. Obviously, she is new in the store. This is our first experience to see a LAZY and UNPROFESSIONAL staff in BJ's. Either she should be trained properly or be put in the back of the warehouse where she cannot be around customers. She has very POOR customer service skills. This was raised to the BJ's Member Care associate Tessa. Tessa just sat on the issue and made ping-pong emails with no real action taken. I doubt if the issue was sent to the Club Manager's attention, Jose Serrano.

BJs in Quincy is the worst BJs I've seen in Massachusetts. They are understaffed and incompetent. They are always short on inventory which can be a problem if you pay for delivery and you only get some of the items you ordered. Recently, I had a doordash person who did not deliver all the items on the order and I could not talk to anyone, in Quincy. After several attempts and more than half an hour waiting on the phone, I gave up and had to drive there to solve the problem which defeated the whole purpose of delivery. I've been to BJs in Dedham, Weymouth and Stoughton and all of them are by far better than Quincy.

This BJs is located in a great location for anyone living in the South Shore (in Quincy specifically). The parking lot is large, but sometimes there are carts taking up spots because people can’t be bothered to return them properly. The place is usually well stocked, but certain things such as yogurt can sell out later in the day. There is also usually a big rush whenever there is a storm coming. When this happens, the lines can go as far back as to the back of the store, but they move pretty quickly. Free samples on Sundays. Be wary of the people who try to market things to you at the entrance.

BJ’s should do better by picking reliable delivery service providers! DoorDash is definitely NOT RELIABLE! I am one to give any organization the benefit of the doubt, but this has happened on more than one occasion. I think BJ’s uses multiple delivery services so it’s only the DoorDash Service that’s BAD! BJ’s I Love your club, but PLEASE DO SOMETHING ABOUT THIS!

Just saw another review about the people trying to sell gas and cell phone service and I completely agree. I have stopped shopping there because of this.