BJ's Restaurant & Brewhouse

Nice restaurant to celebrate with family and friends. Decently, portion meals are fairly priced.

Great location, accommodating staff and good food.

Great happy hour and bartenders

Okay, I genuinely don’t know if this is a joke or not? Regardless I am beyond upset. Tonight my boyfriend and I were staying in and I decided to DoorDash from one of my favorite restaurants - BJs. I promised him that it would be THE BEST burger he’d ever have, as I’ve ordered countless times before. I ordered 2 guac and bacon burgers with fries, expecting to hopefully show him a new date spot in the area! WOW! Were we shocked with what we got. Our first burger had ALL of the wrong toppings, despite the cover having all of the right toppings listed on them. I would like to preface this with the fact that I’m now a nurse, but worked in the service industry all throughout my early 20’s - Sweetwater, carpool, Chuys etc. I know how many eyes have to go on an order before being put into a to-go bag. Therefore, I was SHOCKED to find our first burger with all the wrong toppings, and our second to-go box with all of the wrong toppings and no patty or fries. I spoke with Susan, the manager, and she informed me that there was nothing that they could do as I ordered through DoorDash, BUT, they’d be willing to remake the order. I was still talking to her the first time I called, while asking for her name, and she hung up without giving it. It wasn’t until the second time I called asking for the manager that she said “this is Susan,” in which I found out her name. The second time, I informed her that my second to go box had no patty or fries. Her response: “you told me it has less fries. My kitchen is making your order again and the head manager or chef (I don’t recall who it was) would like to speak with you because they need to talk to the cook who prepared it.” While I would LOVE to come get the correct order that I paid $50 for on doordash - doordash only refunded me $6 at first, and the an additional $10.50 after I submitted the no patty photo, I would hate for a someone to lose their job over this. The Uber was too expensive for us to come out to the restaurant, so we just made PB&J sandwiches. So all in all, I paid a total (once refunded) $34 for a sandwich that was ice cold with none of the right toppings - OH and ONE piece of bacon on it, and a box that had a bun and toppings, with no patty and no fries. I am SO confused with how something like this occurred and shocked that I paid SO much for nothing that I would consume. I hope the cook does not lose his job, but I also seriously hope that this restaurant pays more attention to what they send out via doordash. This was the biggest joke of an order I’ve ever received and we’re still shocked that this is what we were given. I offered to send pictures of proof directly to Susan and she stated that she did not feel comfortable with that. The second time I called, I asked to send pictures to her email and she stated “I thought you were coming in now,” followed by that the cook will get spoken to from the head. It was at this point that I felt that the Uber was too expensive, and I did not want the cook to be at risk for losing his job.

Great food! Loved the chicken wings! Our server Ayaz was very polite and friendly. The manager was exceptionally great and engaging. My family had fun and really enjoyed the food.

My experience was great and markia was very helpful and attended the table very well .

Ayaz was so amazing l was able to finish all my food because of his service the manager was so engaging to the point that l cried tiers of happiness because of the extraordinary treatment and care. My last born really cried after we left insisting us to stay and Oder more food. Thank you so much BJs