BJ's Restaurant & Brewhouse

The staff for take-out orders need training in customer service skills and so do some waiters (guys). It's been my experience that they don't know how to be polite and say "I actually don't work in the take-out order department, but let me find you someone who can help you." Which I'm sure they can easily help out if they wanted to. Instead they say "Hold on. I don't work here." I'm sure they can help out any restaurant guest if they wanted to and they never knew if I had a simple question or if I was there for a take-out order. They made an assumption. Other than that, the atmosphere is good here.

I don’t know if it was just an off night or what but for a Saturday night it was very slow but our server was not attentive at all. Forgot to put in part of my order and didn’t offer to make it right by any means. I would ask for things and she would bring me something I didn’t ask for. The food wasn’t all that for the price either.

The mashed potatoes tasted like there was to much salt I said something to the server an was told there's no salt in our mashed potatoes. Sad to be lied to. The steak was amazing the rootbeer was in my top 100. Menu was dirty under the table was dirt the bench had crumbs in it and the coaster was sticking to my glass it has sticky stuff on it. Overall the place needs some care taken. Tlc. I don't want to talk about the floors here.

Food is usually great, as is everything else. I think the cinnamon roll pizookie falls short. Stick with one of the classics. The roll is too hard to cut up and eat.

Mario was an excellent server! He took such great care of our table of 6 last night!

I've been to BJ's twice. The first time was with my cousins from California and the 2nd time was last September for my birthday. So today I decided to finally use my gift card that I received 5 months ago. I ordered the fish and chips and brought it home to enjoy in front of the TV. What I thought was going to be a good meal, turned out to be a big disappointment. I had 3 pieces of fish in my order. Hell, I had more lemon slices then I did fries. All I know is that the times I went in and sat down and had a meal, the servings were huge. But for some reason, the take out meals are really sad. I will NEVER order take out again. Thank God for Culver's.

Isaac was an amazing waiter! And so so handsome!! The food was amazing and the atmosphere was alive!! I especially enjoyed the music!