BJ's Restaurant & Brewhouse

Have been here with family several times. Lately there are many hostess issues. No personality and not eager to help in any way. Do I want to walk into a place where I am not welcomed?

Came in the other night and Dani was amazing! Took care of our group and everyone else there with a great attitude, always seemed like she genuinely enjoyed interacting with the guests, and helped me discover one of the best drinks I've ever had! I'll definitely be back again thanks to Dani!

Arrived at a “closed” location at 11:35pm when the store closes at midnight 12:00am. We knocked on the door to have the manager + server just stare at us through the glass door and not acknowledge us. after knocking for over 5 minutes the manager finally comes to us and states “Wassup ladies I’m closing up” addressing us as if we were his daughters. We’re TWO grown women. After I said “I’ve been calling the location to place an order and nobody has picked up” he responds with “I’ve been standing all night by the stores phone, I haven’t had not one call” twice and proceeds with opening the door for us to go in and tells us to sit at a booth. Without a single apology. After having to scout for a clean table, on attemp #4 without any luck. We sat at a table covered with water and tortilla strips. Server didn’t even mention his name nor greet us. Luckily we knew exactly what we were coming for (two pizookies + a Pellegrino) which we initially told the manager before being allowed to come in. Servers were cleaning their sections with AirPods on and blaring vacuums as guests were still in the dining room area along with the bar area. Very unprofessional. Very uncomfortable experience. We had to send back our Pellegrino because it was extremely flat to get another flat Pellegrino in return.With all the issues we encountered we still even managed to tip our server 50%. Extremely unsatisfied with this experience. As we both are managers in similar industries, there was no hospitality whatsoever from the manager down to the staff. This is absolutely not a way to represent a company!

Went in at 11:35pm and they close at 12:00 am. The door was locked, and after banging for five minutes, the manager finally appeared, peeking his head out and said “what’s up ladies, we’re closing up”for tonight. We explained to him that we tried calling several times and only wanted to order dessert and after a few minutes, he finally allowed us inside and told us to sit down at a booth. Keep in mind he said twice that he’s been by the phone and didn’t get a call. Every single booth was dirty and we finally settled for one with water puddles and tortilla strips. We immediately ordered the 2 pizookies and 2 Pellegrinos. We could barely hear ourselves speak as a server was walking throughout the entire restaurant wearing AirPods and using this blazing, blaring , booming, vacuum. Not to mention, as this was happening, there were several other tables dining in, including a family at another table, a couple on a date, and multiple guests at the bar. The experience was so uncomfortable. No one was welcoming, friendly or hospitable. We still tipped 50%.

Food was great, service was better! Enjoyed the house IPA too. Thank you Jessica!

awe had a great experience and we wanted to give Kudos to the general manager David S. who demonstrated excellent customer service and was warm and courteous to us. The food was great.

Went yesterday, waiter was not attentive. We had to hunt him down to order. There was a tall, older guy bussing tables who kept asking if we were ok...more attentive than the actual waiter. Then as I sit there eating, a roach is crawling towards my food. It was time for me to go immediately. Well I couldn't leave immediately because the waiter took forever. Was horrible

Today was our first time at BJs and it was the worst experience ever! From the lack of customer service, the inattentive waiter, poor quality of food, and the extra items put on our bill…. t was simply a total disappointment! To make it worst, my son didn’t get his free Pazookie as we were there to celebrate his 11th birthday bc the experience was so disappointing unpleasant, everyone was ready to go home!