BJ's Restaurant & Brewhouse

Ordered take out. While waiting I checked the receipt and the order was submitted wrong. While waiting no 1 asked if I wanted anything to drink or apologize for the wait. I got a crazy towards me when asked about correcting the price. Chandler locators better. Not sure about Tempe location. Took 45 min for nachos. Minimum busy, so understand I wasn't the only customer..but damn!!

Loved my bowl which I made vegan

Desert Ridge Location : The experience overall was good. We had a birthday celebration. Everyone has to learn the ropes and we had a new server who was still wet behind the ears. I feel she needed to shake the nerves. Which overall dimmed our experience for the night. The food was good but the filet could have been more tender. Be willing to give it another try but looking forward for the Chandler / Ray rd location to open.

Tonight the food and the service was so bad. The nachos I had were so burned I didn’t eat them. I told the manager it was wrong. She did take care of the situation but this time has been the worst since I have eaten there. It’s sad I enjoy that restaurant but this makes me not want to return.

We went to try their famous deep dish pizza, and it just happened to be 1/2 off pizza Monday. Our server has to be one of the best in the East Valley. Mya was outstanding and made our meal even better. The wedge and ceasar salads were excellent. The BJs famous pizza was a bit dry due to a lack of tomato sauce during assembly. The toppings and cheese were fantastic. The crust was not too thick and crisp on the bottom. Perfect. Mya brought additional sauce, and it made the pizza perfect. If you like a sausy deep dish, I recommend ordering with extra sauce. You will not be disappointed.

Dirty, warm and bug infested. This place has gone downhill big time. The restaurant is absolutely filthy. The floors, tables, walls, fixtures literally everything. We went in today and it was warm inside as we sat at the table began to notice the absolute filth surrounding us and bugs EVERYWHERE I mean fruit flies literally covering the walls and flying all over the restaurant. I was in complete disbelief and disgust. We ordered drinks and after hearing the table behind us complain about their food and the massive amount of bugs and then the table adjacent to us also complaining with the manager’s response to both ‘oh we have been struggling with fruit flies for months’ and ‘I am so sorry about the quality of the food would you like me to get you something else’… we had enough and left. All she (the manager) could come back to the complaints with was talking about the new building and restaurant they are building. Well that’s not helpful now for the people dining in this dirty, run down infestation. If the restaurant looked that bad and had that many bugs, I could only imagine what the kitchen looks like. Not a good experience, will not be back new building or not. Absolutely disgusting.