I used to travel to Michigan for this local favorite coffee. Full bodied flavor. Not like the bitter, over sweetened popular "coffee-like" beverages. This brew tastes great black. The Michigan Cherry is amazing!
I visited Biggby coffee today and was surprised that they've started asking for tips at the drive-thru window, which was not the case just a couple days ago--and without the annoying tablet that requires you to select a tip amount before taking the payment. Instead, the barista asked me, "would you like to leave a tip today?" while inserting my credit card into the traditional card-swipe machine. I declined but was uncomfortable when the barista proceeded to go out of sight to prepare my drink. As a customer, I felt strong-armed and now had to rely on the barista's integrity not to tamper with my order. This is not a stretch of the imagination. In this day and age, breaches of trust at food service establishments are far too common. While the barista was friendly, asking for tips at the drive-thru window isn't appropriate, let alone before the order is made somewhere around the corner. Furthermore, I have no doubt that a successful company like Biggby has already factored employee wages into its cost to render a reasonable profit margin. I went out of my way to visit Biggby's--passing Starbucks and Dunkin. I am a good tipper for table service, but these types of establishments should appreciate your loyal patronage without expecting additional compensation. Although I appreciate the friendly service today, I won't be revisiting this location. I still love Biggby, and am crossing my fingers that the location on Southport Rd hasn't adopted this new policy. I hope my feedback can help the management team understand how their drive-thru tipping policy and preparation practices impact customers' experiences.
We LOVE Biggby BUT this was the worst cup of coffee I've ever had from them. Maybe we caught the person on a bad day but it made me sad because we always look forward to Biggby when there's one available and I was disappointed this time.
Great staff. Best drinks in town.
Biggby coffee is delightful! We’ll drive from Noblesville to get coffee or breakfast sandwiches. Ive only had their cold or frozen coffees and smoothies. But haven’t had a drink that I didn’t like. Check online for their full menu with unique drinks. Worth a visit anytime of the day.
Great taste great service