2700 Kraft Ave SE Suite A

Grand Rapids, MI 49546

I don’t even care about customer service because I’ve worked it my whole life and I get it. It’s awful, but some of these girls are the rudest on the planet day in and day out. Drinks wrong constantly, even after having to repeat myself three times, “you can pull forward” after a long pause after ordering like I’m supposed to be a mind reader, no total, always out of everything. “We don’t have that, we don’t have that, do you still want to order?” Being charged for a large (which I ordered) but being handed a small. Pick a struggle. You can’t be mean and not have anything or get it right. The location on paris is worlds better and I’ll always go there now.

We love Biggby! I have to tell you the crew here is awesome! Better than any other we have been to by far. Plus the music was so refreshing

Very friendly staff!

We went here Wednesday, August 9 in the morning and they made the best and most accurate cappuccino out of all the locations we’ve been (and we’ve been to quite a few!) For once, it wasn’t heavy like a latte, but a light and airy cappuccino! I am unsure of the baristas name but she had brown hair. All the baristas were working very hard! Keep up the good work.

I just had an excellent experience at this Bigbee location. What excellent customer service.

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