BIGGBY COFFEE

Well they speak very nicely the service is the slowest that I've ever experienced to the point that going through the drive-thru takes at least 15 minutes behind one other car. I don't know if it's poor staffing or training but someone need to help this team.

Out of all the biggby locations I have been to this is the one that consistently gets the order wrong and has piss poor attitudes from the employees. They get attitudes when you tell them that they got the order wrong, then get a bigger attitude when you refuse to tip. This location is also twice the price of other locations. Dietary restrictions: They do not offer dairy free.

The store was busy on Monday evening, 2.26.24. I ordered 2 mango blood orange creme freezes. I've experienced a few times in other stores where the ice had not been completely crushed but this was absolutely nothing short of juice over ice cubes. The chunks of ice were large and even the small pieces were too large to go up the straw. While that was disappointing in itself, it was even more disappointing that the person making them had to see the chunks when pouring/spooning it into the cup. The chunks on the plate in the photo are what remained a full 30 minutes after my purchase.

I go here everyday and they can't seem to make my drink right. Many days I left unsatisfied and wasted money. Everytime I ask them to remake it they are rude. And never apologize. All the good ones left. There's a butch looking one who is so rude and I asked if they could put a note of the measurements so everyone can see. And she laughed and said no. One of them with the short colored hair told me they hate to see me comming. So I said make the drink correct. She said you can go someone where else. I should have to drive further to get my drink. You shouldn't work there if you lack costumer service skills and I'm truly worried one of them will do something to my drink. I will be coming in to watch how my drj k is made. They would hand me drinks with the drink dripping down the side of it with no napkin. And I would be on my way to work with sticky hands. I pay too much money to be handed a sloppy drink

I wanted to get a tea and found out in the drive thru that my lost cat was found. I was crying on the phone in joy. They wouldn’t let me pay for my drink. Thank you so much Biggby Alpine for your generosity! You truly spread love today ❤️