It's a shame when an establishment offers a great atmosphere yet overlooks the value of good customer service. We were a group of eight and service was marginal to say the least. Normally the automatic 20% tip required for a group this size is understandable yet not when one when poor service is provided. When our food 'eventual' arrived it was cold. When our disappointment was addressed with the manager she unfortunately didn't seem to care. WE WON'T be going back and guess it doesn't really matter as far as Big Rock Pub is concerned.
We split the Ahi nachos and pomegranite citrus salad. Yum.
A very enjoyable golf course: Good condition, the right amount of challenge, well protected greens, legitimate fairways (instead of the 15-yard-wide fairways typical in housing community courses in the region). But what enhances the experience is how clear it is that ALL the employees truly want to make the experience fun. Great people everywhere. We stayed on the patio for food and drinks afterward--typical pub menu but again, exceptional service.
I will not be returning. That’s all I am going to say. I have never ever been treated the way I was treated in my life. Horrible place and manager. Do not go.
Great experience out at Big Rock this trip. The course was in great shape, greens were perfect and the staff was professional in both the Pro Shop and Clubhouse. Looking forward to our next year!
Best course for the $ in the Coachella Valley!! We were on a boys 50th bday as a group of 12 from Canada (some pros & some hacks) We all enjoyed the course as it is challenging, but not too difficult. Greens run smooth. The Pub & patio post round was fantastic. Great vibe & cool rock memorabilia. Staff was awesome - especially Curtis in the Pro Shop! Will be a staple in the rotation for future trips to Palm Springs area.
Anna gave exceptional service and the plank salmon, shrimp and linguini, and Ahi Poke Nachos were exceptional!