Love Big Lou's. However, this was the first time I ordered 2 pizza's on the phone and picked them up. I usually sit and enjoy the atmosphere and get a nice drink. I didn't check my pizza's until getting home after a 45 min drive to discover one was overcooked! Unfortunately, I had a 15hr drive the next morning, so I picked at it and this was my meal. I gave the good one to my friends whom I wanted to give a good experience like I've always had...and they loved it! I'll give them another chance to redeem themselves next time I'm in town...so don't disappoint me again Big Lou's! Thanks for all the other fantastic 's! Ohhhh....I forgot, they didn't tell me that there is an additional charge of 3% fee to use a credit card until i arrived, luckily I had some cash on me that night...and I expressed that they should provide that information when you place your order. Cynthia