BENTO Gainesville Newberry

Kid-friendliness: The staff was all smiles for my toddlers, even when they were acting crazy. Good people. Good food.

Any time I online order at bento it never provides good food! This time today specifically I order a mango green tea with no regular boba but only popping mango and I take a sip and get a taste of brown sugar boba!? And inspect my drink to see black/brown speckles on the inside bottom of my drink that i identify as reminisce of brown sugar boba. They must of put it in and then actually read my order and dumped it out without giving new cup! I immediately call and speak to the worker that made my drink and said “nope I didn’t do that” but I was like I have no problem driving to the location and returning this drink to prove it but then was told not necessary and would be assured to be refunded when I only wanted a new drink. I listened to the worker and then to get a email that I can’t be refunded when I offered to go to the location to actually receive a sanitary accurate order. I alway order this completely only mango drink and never had these brown specs inside my drink.

We used to love coming to Bentos, but it seems like it's being run into the ground these days My husband and son's meal came out quickly, but my daughter and I had to wait 40 min for our rolls to be served. It had hardly anyone seated for dinner. The place was hot and smelly. Tables were dirty. Food was poor quality. Drink machine had no carbonation or ice. NEVER GOING BACK. We talked to the "manager", but he kept leaving the conversation to assist other people and didn't want to hear our complaint.

Angie(employee) was so nice and made our experience at Bentos the best ever. I am picky and she was patient as I narrowed my choice down. The food was great. My girls and I had a great dinner. Thank you!!

Good food and experience.

This used to be one of my favorite places, but with the prices going up so high and the quality being inconsistent, just kind of OK

This place is nasty and needs the county to come shut down. So nasty and unacceptable how nasty the restaurant is. Disgusting