Benihana

horrible experience, food was subpar. waitress didn’t care to be there. she left out several things on the order. two of the other guests ended up with no rice or noodles due to her never marking it down. the busser was a better waiter than the waitress. addressed issues with the manager and he did not give a you know what. the host and hostess was in the front making out. ghetto experience, save your money and go somewhere else. Wheelchair accessibility: elevator was broken made it difficult for those in a wheelchair or handicapped to get down to the location

My great-grandson wanted to go here for his birthday. We were a party of 10. This was the worse experience of dining out I have ever experienced. The food was terrible the service was even worse. My meal was $117 and the noodles had to taken off because it was forgotten, in fact one diners meal wasn’t put in at all. There is no incentive to do a good job because they are aware they’re gonna get their tip regardless. I expect to tip and I’m a good tipper but I tip according to the service I receive. This is a real review so please don’t go here with a group and we did have a reservation. I will never go back and can’t believe they’ve been in business this long.

0 out of 10 do not recommend

A very good place to see your full prepared in front of your eyes

Service is bad. Food - not as good as could be. And overpriced.

Placed an online order and the customer service was horrible expected pick up time was 20 minutes waited an hour and the young man laughed and said they didn’t start my order I asked for the manager he said she’s starting it now. When asked how long that would take he laughed again and said I don’t know maybe 15 minutes. I asked to just have my money back because I couldn’t wait and he said no because she’s cooking it.

My husband took me here to celebrate our anniversary with family & friends. The bathroom was a total disgusting mess. You could tell no one attempted to tend to this area. Our server, Tony, started off pleasant but towards the end of our visit became very disgruntled and attitudinal. We did not get the rest of our 6 course meal that we spent $$$$ on even though she stated she would tend to it after we finished paying for our meals. Our chef, JD, however was the highlight of our dining experience and made our evening worthwhile. He was very pleasant and engaged with our group. I thought we would get an authentic Asian experience here but it seems that this may be a thing of the past.

Came in with a slight injury so was a little disappointed to see the elevator not in service. The host greeted us well upon entry and the wait to be seated was nonexistent! Service throughout the meal was fine and the cook was really good and excited to prepare the meals. There were children at the table and they were well entertained by the cooks antics. Well done. The food: All vegetables were cooked well, however, the chicken was quite rubbery. For the cost, we expected a better grade of meat. For such a price, a customer should feel the value in the requested price. Overall, dinner went well, but to hear conversation from the waitress and other seated guests of bloody c-section pregnancies was really off-putting. It's very inappropriate. Unfortunately, I have to deduct for this as well.

I arrived for a 7pm reservation and was told that it will be about ten minutes all the while the two men at the desk was joking around and being unprofessional. After 15 minutes I asked the guys how much longer and at first they ignored me then responded about another 10 to 15 minutes at that time we left. I have been to several Benihana in California, Florida and Hawaii and since I was in Cleveland for a visit I decided to take a friend to the restaurant and was embarrassed for telling them about my past experience. Well that won't happen again