Bay Town Burger Co

Great food and friendly service! Love the atmosphere too!

Updated: The owner immediately reached out to me and made this right. I was comped a meal and this experience was more like what I had in the past. Perfectly cooked food and great service. Thank you for making this right and taking pride in your business and customer service! Our first visit was due to an employee already exiting the company and it was their last day. Shame on them for having pride and thanks for the opportunity to earn a wage. Normally a great place to eat but not today. Service was soooo slow and the restaurant was empty. Burgers were great. Chicken tenders and beignets were both burnt. I asked the employees to make another batch and they rolled their eyes at me. Once I finally got the new batch, they were exactly the same. They obviously haven't changed the frier oil in way too long. Things have slowly been getting less enjoyable here over the last year. Wont be back to this location.

We went here last night to order some patty melts and fries to go. We ordered 5 patty melts and 5 orders of fries. I left a 20% tip on the order bringing the total to just over $70.00. I requested that my receipt be printed but the employee told me the machine was out of receipt tape. We waited for over 40 mins for the food. The workers were walking around at half speed. We only received our burgers and 1 order of fries. We called to let someone know but it went to voicemail. No one has called us back. The burger tasted good and the bread was crisp. The fries were cold and hard.

Best Burger in Town! And beignets. Parking: Lots Kid-friendliness: How could it not be kid friendly with that much powdered sugar. Wheelchair accessibility: Flat

The food is great, but the service is a bit lackluster. I have had to send my food back both times I've been for different reasons. The people working are kind, but the attention to detail definitely needs work. It took over 30 minutes to get a burger and fries the last time I went, and it arrived missing part of what I ordered on it. Despite this, the flavor is always on point and it arrives fresh. Good ingredients, well-cooked. This price is also 3-4 dollars over what it should be. 13.73 for a burger, fries, and a drink. For 13.73 I can get a pound of ground beef, American cheese, and buns and make 4-5 burgers.

My pregnant wife and I stopped in to get 2 burger combos & a small order of beignets. After about 20 minutes, we received our beignets, but nothing else. We patiently waited while other people who ordered meals after us received & finished their meals before we got our simple burger meals. After 40 minutes of waiting, I went to the front line to ask about our meals, and was looked at like a deer in headlights. Upon request to either get a refund or our meal to-go, they scrambled and gave me a bag with a half heart apology. We ended up not getting our fries or any of the toppings we requested on the burgers. What a joke and a waste of our time & money!!!

I’m from out of a town and I always make it a point to stop here whenever I come to visit family. I visited here on December 29 between 8:11PM-8:44PM with my family. We ordered 12 beignets and they were subpar. The beignets differed in size between some being ideal/perfect as we can expect from Mo’Bay Beignets we have received in the past while others were thin and almost crunchy in texture. Disappointed to see that an order of twelve beignets differed so much between one another visually and that someone thought this was acceptable. On top of this, some of the beignets had a “sour” taste to them on a few bites. This was not a pleasant surprise but hopefully is only a one-off incident. Overall, some of the beignets were excellent, some were not good but I had a good time with my family here. This is not a must-stop place anymore after my last experience here.

Very good.. the bread on the patty melt wasn't soggy, a nice crunch. Burger was juicy and peppery. The beignets were delicious as always

This place has gone down fast on its beingnes. I ordered 12 of them on line picked them up. When I got home only 3 were edible. the rest were flat as a piece of paper they were also very greasy and burnt. I have always been a good customer. But the last couple of times they have gotten smaller and smaller. Beingnes are supposed to be light and fluffy.