Baskin-Robbins

The scoop I received was smaller than a child’s scoop. The ice cream was sort of soft and the employee acted like he was doing me a favor by waiting on me.

Ordered the vegan option (the only one they have) and sure enough it contained dairy. I know it’s an ice cream place, but come on, if you’re gonna include everyone by putting a vegan option on your menu, the least you can do is maintain the one option you have. Degenerates.

Closed on a hot Saturday afternoon. Boooioo

I'm aware that I sound like a Karen, but that being said.. we are an ice cream family. The kids like the creature cups so we keep giving this place a shot. The children that run this location need better training. Over the past several times we have been here they have gotten orders wrong and been rude while talking orders. They also close the lobby early or altogether.

7:32 on a Sunday and I was told they don’t serve ice cream because they are about to close… but they don’t close until 10 What ice cream place doesn’t serve ice cream.

Worst experience ever. The drive-thru person was very unfriendly. It seems he needs some training in good customer service. We ordered two large milkshakes and mine had a piece of hair in it...so disgusting. I had to throw the rest of the shake away for obvious reasons. What a waste of money.

0 stars. I ordered 2 quarts of lemon sorbet and received 1 quart all ice cream, and the other about 1/4 sorbet on the bottom. If you don't have it, okay. But to deliberately and willfully give me something other than I ordered? So so so disappointing. Never again.

They’re not able to serve ice cream cause they only have one employee who doesn’t want to work

Was there 1 hour before they closed and they said they couldn’t prepare anything because they were about to be close. Asked for a banana royal but the spatula was already washed so they couldn’t serve it. Basking Robbins Smyrna- close early if you still will deny service to customer.