Baskin-Robbins

Tonight while trying to purchase a cake the credit card machine gave an error code that said “COMM_ERROR.” After trying to check out the first time, I let the employee know exactly what the machine said, and she had me try it again. It said the same thing and I explain to her exactly letter by letter, including the “_” what the machine was saying, and that it was not saying “declined”and that I didn’t know what “COMM_ERROR” meant. We tried 3 different times with different cards and I gave the same error code. The employee then walked away to call someone, I presume the manager, to ask them about the situation. I was standing there for several minutes with no help. Eventually a different employee rang up a different customer and the machine worked. The employee who had been helping me came back and said that since the machine had just worked it must be that my card had “insufficient funds” and that if I wanted to I could pay with a different card or cash. I let them know I had tried multiple cards and reminded them the machine did not say “declined.” We tried one more time and it worked. I left pissed. After I left it took me all of 30 seconds to Google what “COMM_ERROR” meant. “I. “Comm Error” – Stands for communication error and is by far the most common issue that you will face. The credit card terminal communicates in two ways. It sends out a signal to the bank which includes the amount of the transaction, etc. The bank authorizes these funds and sends a signal back to the terminal to say “Approved” or “Declined.” If a communication error happens on the way to the bank or on the way back, it will say “Comm Error.” “A. It is normal and to be expected for a new merchant processing over a phone line to receive this error once or twice in the first couple weeks. Always instruct the merchant to unplug the terminal, wait a few seconds, and plug it back in. This will be a temporary fix 95% of the time.” The article goes on but you can get the point that the error stems from the machine not being able to communicate with the bank do to a connection or internet issue on the businesses end. The manager or employee could have easily resolved this by doing a quick Google search like I did. But instead the employee 1) never bothered to come out from behind the counter to look at what the machine said 2) didn’t listen to me when I told her it was a communication error and not a declined payment and lastly and most importantly 3) BLAMED AND INSULTED ME for something that was a problem with their machine and their technology. Would love to give 0/5 stars. Not a fan of get insulted for something that’s 100% on the business and not me.

Great customer service! Luis was helping us out was super nice and patient with us and all of our to go orders!

I ordered for my daughter's birthday! They didn't do exact that we talked before. The cake wasn't ready when we arrived. We were so sad to see different tipe of cake.

Best I’ve cream around hands down. Been here 3x this week

Pedi un shake de mint and chip y lo mire color blanco, cuando lo probe sabia a pura leche de hecho arriba de veia la leche que le hecharon de mas tengo mas de 6 años comprando lo mismo y esta vez me salio malo bristol santa ana cal

Worst service ever by “Maxi” since she had to think about it when I asked for her name so not sure if this is even her name…We felt rushed to order and because I decided not to get a scoop of what I asked for she gave the biggest attitude. Never coming back to this location.

So disappointed, this is what I got! The color is nothing like the picture but its acceptable. Totally not the writing, I asked to be in white but it’s in pink and it’s so ugly I can’t even want to take picture. Please ask the girl to write it don’t ever touch the icing again!! There’s even a hole on the cake.

Disappointing experience.! Ordered a milkshake, the amount of milk added dominated ice cream flavor. Never had such worst milkshake.! She didn’t follow instructions well.! I asked for Medium, she prepared for small and blended for medium later without proper measurements.! Also, the worst part is, the milkshake had lumps of paper in it.! Not sure what is it from.!!