Baskin-Robbins

I've always had an enjoyable experience here. I'm sure it's changed ownership over the years, but it's always been here while growing up. The ice creams and varieties are always changing to be up with the times. I would have to say we enjoy the German chocolate ice cream when it's in. We don't really have a favorite. The smoothies are also very good. They also have ice cream cakes available for just about all occasions. The ambiance is quaint and home like. Thanks for always being a part of my childhood and my kids' childhood. At least I know that coming back home, this location is always here.

I've visited a couple times now: once a couple hours after open, with employees in the building but they just kept the door locked; once where my order was correct but they just didn't say anything at all, just a very pissy attitude overall and no verbal responses, not even telling me the total, only handing me the order and receipt in a very annoyed manner; and today where I pointed to their display and asked "what's this, what's in it," and she very rudely just said it's a large....asked if I wanted "that," I said yes, and then got something completely different (pics shown). Can't say I'll visit this location any more.

I came in at 3pm-ish to order and there was only 1 employee working. This is during peak hours. Can you believe that? Anyways, I couldn’t get my order because the poor worker had to fulfill a big order of over 10+ items. The worker told me it’s going to take a while (meanwhile I can see her hustling her tail off alone). Obviously, I’m not going to wait 20+ minutes for an ice cream. So I left. But these ice creams shops have to stop getting away with this. And as customers we need to stop tipping these iPad places first off, and start getting these kinds of places out of business. Either hire more worker or pay them more. Because obviously either people don’t want to work or shops think they can get away with just 1 worker. Imagine you’re the worker. I’d never in my life work that kind of job, especially for min wage. The only worker to take orders, clean bathrooms, serve people, clean tables, etc. A big millionaire company like this can only hire 1 employee during peak hours and cannot serve 1 customer with absolutely no line? There wasn’t even 1 car in the parking lot lol. I was so disappointed I couldn’t even get an ice cream on a hot summer day in Sac. Poor worker. Terrible management. Terrible service.

They were very patient and understanding with my app situation and I really appreciated that. They made good conversation and never got impatient or annoyed.

HORRIBLE. do not buy your cake from here. Smushed and they couldn’t even fix it. When I picked it up, I asked her to fix it and she said she doesn’t know how. Buy from Safeway or a professional. This location can not do cakes. Or try a different Baskin-Robbins

Every time I come here it’s a huge disappointment it is never easy to just buy ice cream!!! I am never coming here again. It’s always understaffed. ALWAYS. I have gone only to leave empty handed because they’re also often out of flavors. I came to buy some ice cream today just two pre packed containers and after waiting 20 min I was told their cc system was down. So I couldn’t purchase anything and just wasted my time. Avoid this place at all costs.

Been here a couple of times. The service is amazing and all employees are friendly. I hope to work here soon as a part time job.