Baskin-Robbins

Love the icecream.

Several experiences here. The ice cream is tasty, but the environment isn't. The other day I came here at Googles opening time and not a soul stepped by the store to open. I waited thirty minutes and still nothing so I left. My other experience here was in the summer. I came for the summer special ice cream and it wasn't available sadly. One of the freezers were broken, so I unfortunately could not get the flavor I showed up for. After purchasing my item the employee decided to strike up a conversation as I was leaving. It was weird. Couldn't they have had a conversation BEFORE I purchased? Or during paying? It was after I fully paid and my hands were full did the young teenage boy go, "So how was your day?" It was awkward as I was in a hurry and I was already stepping out to leave

Went in to order a shake. The young lady told me there was a mess on the floor she hasn't cleaned up yet and would not be making shakes since she has on white shoes. Horrible customer service!!!!

It doesn’t hurt to be a little friendly to all customers.

Showed up 20 min prior to advertised closing time ... was told they would not make me a shake because 'it is so late.'

One of their freezers has been broken for months and instead of keeping the flavors from that freezer in another, or the back, or rotating them with the others, they just claim "We are out". Fix the freezer and give me options for the flavors I actually want. Poor management and planning.

No lactose free or sugar-free.