Baskin-Robbins

Since this place re-opened, this Baskin Robbins has been absolutely terrible. The staff is incredibly lazy and completely unprofessional. The level of service is worse than fast food, and the quality of the product is below enjoyable. I hope this location simply does not make it.

Taylor was super friendly and when my birthday free scoop voucher was not emailed to me like it is supposed to be she said don’t worry about it! Excellent customer experience. I’ll be back

I've typically had a pretty good interaction service. Went there on 2/20 and ordered a Love Potion #31 shake. The 2 young ladies there were wonderful, and they were always kind from when we would see them at another location. I got my shake but noticed it tasted like the milk was bad. This location does not have a phone, which is super unprofessional...so I had a family member go into the store to see what I could do since I lived 25 minutes away. The young ladies said that they would tell the boss about this so I threw the shake away after also letting someone else taste it. Who confirmed that it tasted like the milk was expired. The next day when I went in the bus would not even acknowledge that the shake was bad and would not replace the shake and everytime I said something he would immediately shake his head and say it wasn't true. He never offered compensation and when I asked for it to be replaced he would not. He didn't at all acknowledge me as a customer or even apologize for there being money spent and it was wasted. I remember an incident similar last year and he wasn't very kind then either [to another customer]. I will not shop at or support this location anymore. I did call BR customer service as well.

Looks really good in there now. Hopefully the other baskins try to mimic this one. This location is way better than the others

Young girl around the counter offers zero customer service. 10/26 evening

My boyfriend walked in to get me a milkshake and himself cone. The employee was on her phone and it was 30 min before close. She refused to make a shake. Very rude. Will not be coming back here again. Always had a pleasant experience at Baskin, but this was an awful experience. Having a previous family member own a location this is not what a Baskin Robbins should be.

Decided to stop in for a snack. Service was phenomenal..Ice Cream was delicious. So many options to choose from.

My family and I came during a rush and received excellent customer service. Thank you for y’all’s hard work.

Excellent customer service! Can't remember how long are the last time I was in Baskin-Robbins but the crew was patient and thorough updating me on the menu and new flavors. Kelsey & Guzelle thank you for your patience and Nick and Finn for your speedy service. 5 STARS