Ratings of Baskin-Robbins

google
Google
3.1
(68 Reviews)

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Location & Hours

Colorful ice cream parlor chain known for its many flavors plus sorbet & yogurt.

1991 Brookdale Rd
Naperville, IL 60563
Monday
24 hours
Tuesday
24 hours
Wednesday
24 hours
Thursday
24 hours
Friday
24 hours
Saturday
5:00 AM - 11:00 PM
Sunday
5:00 AM - 12:00 AM

Recent Reviews

google
Feb 2024
I went there just now and the lady that’s always closing at night, she always seem to be too busy being on calls or FaceTime while taking orders. And there’s no proper greeting at the drive thru not even a hi, or pleases come up to the window, she would just say yes hello and pull up. When I was receiving my food she had her phone in her ear being on FaceTime with someone and didn’t give back the right amount of change and messed up our order. And the Oreo milkshake was water down and doesn’t have much of any Oreos in it. Taste straight up like milk with ice. And the donuts had finger prints on them. Not very good costumer services and food was not good. I know this because I used to work at a Dunkin and work could way better!
google
Jan 2024
They will confirm a doordash order, and then 15 minutes later tell the driver they dont have the item. This is the fourth time they have done this. Guess the joke is on me. Dont confirm it if you dont have it.
google
Sep 2023
I don't recommend anyone go to this location. Very rude lady at drive thru window. We wanted to order ice cream and just asked for a few minutes to look at the menu as there was a suv full of 7 people. She was very annoyed and was rushing us to decide and order. By the time we were about to order the 2nd ice cream she kept rushing us and said she had other things to do and for us to hurry up. We decided to just leave and not order. As you can see by the other reviews it's a common occurrence for RUDE and UNPROFESSIONAL customer service at this location.
google
Aug 2023
If I could this place Zero Stars I would I have been in the emergency room for ordering a shack from this place.. I have e coli with is a good poisoning that I am more then certain from there machine being dirty.. I will be taking the proper steps against this place the amount of pain I was placed in was unbearable and it lasted for hours. I didn't bread the reviews on this place before I visited or I would have taken an detour.. but please do not visit this for a milkshake this place is definitely not safe ... I felt like I was dying.. food poisoning is nothing to play with... They will. E hear it ng my lawyer very soon
google
Aug 2023
The rainbow sherbet was great but the service and their worker tonight 7/19 around 12a was not. She was so rude and when I asked her on flavors available you could tell she was annoyed so I just asked for a few minutes to look at the menu. She then said, sounding very annoyed, “MAM YOU CAN ORDER NOW” about 3 minutes.. I then told her I was looking at the menu and needed a couple minutes like I had said, she didn’t say another single word to me the rest of the experience. Rude, I would go to another location.
google
Jul 2023
I went around 10 and I had asked for a cone and the worker said they were out so I wouldn’t be able to get it in anyways but a cup. And then when I said just put it in a cup she said to I’ll up. As I did she didn’t talk at ALL, she just gave me a dirty look and handed me my ice cream. Ro top it all off she gave me the wrong size.
google
Apr 2023
Before you read this review, I want you to know that this is not satire. As far fetched as it seems, this is 100% true and I swear that there is no fabrication whatsoever. -prologue- Me and a few gentlemen went here around 12:30 am on a Friday night. I didn’t order anything, but the three other men in my vehicle got matching Oreo milkshakes. I was in the rear seat, drivers side, giving me a partial view of the establishment while at the drive through window. -Chapter 1- As we arrived to the establishment, we pulled a rather unique maneuver to view the menu. I’ll try to explain it so you can visualize it. The drive through menu is facing us, and we are facing it. The front bumper of our vehicle is pointing towards the menu from about ten feet back. You’d assume that a 5k ultra HD view of the menu would help us decide what to get, it did not. We pull up to the menu and order-speaker as normal after our initial viewing situation. The attendant was very quick to respond, so we asked for time in order to browse the menu. After about ten minutes of discussion, the three men decided to order the same thing (oreo milkshakes). We exclaimed “we are ready to order”. We were greeted with silence. After asking “y’all got ice cream” for what seemed like eons, our order was taken. I guess the minute she gave us was a lot more than we bargained for. -Chapter 2- As we pull up to the drive through, we are greeted by a friendly woman. She tells us about her tattoo and the correlation it has to her daughter. It was a rather enjoyable conversation. As stated in the prologue, I was in a position where I could see some parts of the establishment. I see a different woman walk from the back to the preparation area. She was holding two gallons of milk. I assumed it was for the next few orders, which was much further from the truth. I look away for a few minutes. When I look back, I see a blender with what I can assume is 95% milk. To that blender, the woman that carried the milk puts one measly scoop of Oreo ice cream. That fearful ratio of a milkshake is for the men in our vehicle. -Chapter 3- We get our milkshakes and go on our way. As stated before, I was the only one of four men to not get a milkshake. I suppose I’m leaving this review to ease my survivors guilt. One man says, “this just tastes like milk”. The other two concur. All three foolishly finish their milkshakes. They start to feel a negative emotion, contrary to the joy a milkshake is expected to bring. We made an assumption, the two gallons I saw were about to expire. They gave us two gallons of milk and one scoop of ice cream in order to clean out inventory. I’d say it left us bitter, but all we were tasting is milk. -Epilogue- So I witnessed the brothers in my vehicle get served rather fowl milkshakes. That knocks my rating to one star. “Why is the rating five stars” I assume you’re asking. Well, the woman with the tattoo was very sweet. She honestly made us feel like we were part of the baskin robins family. So despite the fact my friends paid 10 American USD dollars for two gallons of expired milk, we left the campus with a smile on our faces.

Frequently Asked Questions

What is Baskin-Robbins' rating?
Baskin-Robbins is rated an average of 3.1/5 stars across various online platforms.