Baskin-Robbins

It’s sad how customer service has faded and has no importance now a days. The employees here are rude and disgruntled.

I was on the phone with a lady explaining how I had ordered a Uber eats and how he’s almost there (3 minutes till closing). She said that they “were closed already”. I proceeded to ask how are you closed minutes before closing, to which she said the lobby was closed. I went to ask what time the lobby usually closes because then why would Uber accept my order ? To which, she hung up on me and the phone rang twice afterwards until they decided to pick up and replied that I can talk to a manager in the morning. The manager won’t do nothing for me and I want this to hit the DM to then notify the GM…to then have this review posted on the walls for all employees to be talked to. Yea I know a thing or two but so fix your customer service !! This is not acceptable and it did not have to end like that when I was being nice. Whoever that was that hung up, needs to be retrained. Pull the camera and phone call time stamp, I’m sure the GM can find out.

Non of the ice cream that we want it they did not have chocolate n strawberry not going there again

Only oddball flavors of ice cream. 10 flavors/10 empty spots. No chocolate or vanilla. Also no jamoca almond fudge Ten dollars for two small scoop. Why I just didn't leave I don't know. Don't waste your gas going there.

They literally have four ice cream flavors that’s it , and you advertise you have more then that how ridiculous. Don’t come here.

No ice cream available!!!!

Laura was amazing today and I really appreciated talking with her and her coffee recommendation. Amazing customer service. Hope to see her there again in the future.

Staff is quick and we're nice to us and others dinning in. There was a lot of traffic on the drive thru window but overall a good time. Bathroom need more attention.