Baskin-Robbins

Came around 12pm, there was a sign on the door that said “Will be back soon”. We waited for a couple minutes and saw someone come from the back through the window. She did not acknowledge us. We were assuming she was coming to open the door. I understand if she was on her break or lunch, but it shouldn’t be advertised that they are open at a certain time when they are not, or at least put a time one will be back so we know to wait or not.

I would give this place -100 stars if I could. This location and their workers are terrible, they need to hire a whole new staff. I arrived 2.5 hours late to pick up my cake order I placed 2 days in advance. When I made it to the store and told one of the workers I had a cake order to pick up, all 3 workers rushed to the back and started assembling the cake together even though it was supposed to be ready. I waited for 15 minutes while the workers gave me no updates but kept walking in and out of the back and looking at me. Finally, all 3 of them decided to come out and show me the most hideous cake ever. You could tell they didn't have the cake ready so they were trying to assemble it last minute. When they showed it to me, they asked "Is it okay?" as there was cupcakes falling off the cake and frosting all over the sides of the box since they rushed to put the cake in. I was so disappointed but I needed to take the cake because the occasion was for the day of, I couldn't wait any more. I will never order a cake from Baskin Robbins ever again. Those 3 girls ruined the special occasion I had with the ugliest cake they made last minute. Tell me, would you like this cake for your birthday? Would those workers who ruined my cake like it if they received something like that for their birthday?

Always clean and cool fast service Scoops are never small

Yummy treat great variety of flavors. Friendly staff. Location is nice and clean!

I think Baskin-Robbins is doing a great job in such a competitive market. To me it caters to kids still and I love it. The shop was clean and they didn't have a lot of other ice cream left over drom scooping from different tubs because I hate that. We got a small for $4.98

Azucena was really sweet. We've had her a few times. For some reason she was the only one on the floor. She has great customer service. Outta all the girls who've come to work there she is by far my daughter and my favorite employee. Thanks for being patient... I know I can be a Karen. But I care about businesses and customer service is what brings the money in. The one thing I don't like is that the machine doesn't let us tip. When I was at the Rialto store they had it ... You're cheating ur employees the opportunity to get tips. You could imagine that it's hard to tip when u have no cash to do so. Please consider it.

A+ very friendly will come again