Baskin-Robbins

Great service short drown hair girl,really sweet...

Ordered a cake for my Stepson's birthday and the cake we received looked nothing like the picture. You could tell that they just used whatever color icing they had at the time to decorate the cake. Complained about it but owner would not do anything to try to resolve the issue. Horrible experience all around. DO NOT USE THIS PLACE!!!!!

If it was possible to leave zero stars I would. We tried to go get some ice cream at 929pm tonight knowing that they close at 10pm. We show up the lights are on and the open sign is still on. Us thinking the lobby is just closed we go to the drive thru decided that we want say hello a couple of times no response from the two workers inside. He went to the window then came to the register next to the window twice did not say anything to us also acted like he did not see us. When we were leaving there drive thru they then decided to turn off the open sign and the lights. Could have said we are closing early due to unforeseen circumstances, a sign up on the door , or something other than being rude and ignoring customers. We will no longer be spending money there. Which we have in the past many times before.

Customer service is consistently horrible, and the drive-thru menu is broken and sits on the ground. You can’t even order from the drive-thru; the staff makes you pull up to the window where they hastily take the order and serve you subpar ice cream.

The ice cream was great, the service was even better. This is my all around favorite ice cream shop in dothan, would 100% recommend. Kid-friendliness: it was a very welcoming environment.

Ordered two milkshakes. The mint Chocolate Chip tasted like straight whole milk and was extremely watery. The chocolate fudge was undrinkable. The place was absolutely nasty and falling apart . It needs to either shut down or get bought out by new owners. We will never go back.

Total disappointment once again from this store. Here I am 2 weeks after I should of picked up my daughters birthday cake, which was never made as well as Never refunded. I had to scramble to find her another cake due to their mistake once again! No call from the manager/owner nothing. Worst customer service experience. If anyone knows how to contact the owner I'd love to chat with them.

Very nice employee st the window.

Store was not clean at all. Tables needed to be wiped, floors swept and mopped. Will not be back. Customer service was also lacking.