Baskin-Robbins

I came in on 12/30/23 at 2:50pm to pick up my husband’s Birthday cake. There was a lady and her son getting ice cream. I was waiting to be helped, and there was another young lady in the back putting things away. She didn’t even ask if we needed help. Someone else walked in after I did and was also waiting. The girl that had helped the first customer, totally ignore me and helped the people that came in after me. I than said to her that I was there first and that was waiting to be helped. The other young lady came from the back said she would help me. She finally came out to help me after I said something. She told me it was a honest mistake. I told her why would I be there if I didn’t need assistance. She went to get my online order. I look to see if it was done correctly. I told her that I had been waiting and then finally it was my turn and I was ignored. She walked away and went the back and had the nerve to tell me to look in the mirror. I ask for their names and she gave them to me. The lady in the pink shirt had the nerve to tell me I have bad energy and that I need to just look at myself. Also the guy that came in after I did said that I was by the cash register, didn’t say anything. It’s not my placed to say anything it’s their place to, they are the ones that are working. I’m in customer service and I never talk to my customer that way ever. I believe the girl’s name is Jasmine or it’s Alex. It’s one of the two. I will never be coming to that location again. I will take my business to another location. Thank you Jasmine and Alex for the bad experience I had there. You just hurt your locations sells.

Stay away from Bonita Rd. Baskin-Robins - After a long and emotional day of being at my mom funeral service my wife decided to take our daughter to Baskin Robins. She looked up the closing time to make sure they would be open. Since they closed at 10pm she knew she had plenty of time but when her and my daughter arrived there at 9:30pm the employees stated that they had already put up all the ice cream and had to be out by 10pm.

I had a wonderful experience at Baskin Robbins! The service was exceptional, and I want to commend the tall employee with glasses for being exceptionally kind and helpful, especially towards an elderly customer. Will definitely be coming back!

Great customer service

An all around ice cream shop with a variety of products. High quality, good service. Not very busy. Clean, well maintained shop

Great, young, helpful & patient staff. 31 flavors but my favorites are always my go-to so pralines & turtle chocolates are always on the menu. Kid size scoops are plenty. Sherbet is a great diet choice! Don't forget discounts on the 31st of the month!

Friendly staff. Quick service.

Nice location. Great ice cream! Just needs more tables n chairs. Indoor and also on the outdoor open area. Overall always perfect time for a 31 sweet tread!

My daughter ordered delivery twice and both times it was wrong. You need to retrain your employees on what chocolate chip looks like. She got cookies and cream both time! Unacceptable!

Waited forever…