Baskin-Robbins

Worst milkshakes ever. Mostly milk with a small amount of ice cream floating on top.

Ugh, robbery by this place. They will forget a part of your order. They will charge you double. They will leave you asking, what kind of place is this.

Great Ice Cream and good service! Place is very clean. I’ll be back

First location to ever tell me I can’t mix 2 different flavors in my milkshake… won’t be back ✌

Bro….WTF… Scene….7 people in total standing behind the counter. Still had to wait for the 1 person apparently responsible for taking ice cream orders, making them and delivering the finished product. Order 2 scoops of chocolate chip 1 chocolate shake Had to ask for a cover for the ice cream (not a biggie) Confirmed “chocolate shake 5 times”. Young boy starts scooping chocolate chip. I say “bro, please. Chocolate shake”. He replies with “you said chocolate chip”. And “why did you ask for chocolate chip”. I go off. I’m tired of sub par service and attitude when I’m paying. This isn’t a charity. Kid keeps laughing (I’m feeling a YouTube video moment coming on). I ask for a manager (who is standing within ear shot). I just advise him to have a conversation with your staff on what customer experience looks like. Or… Maybe we are just that far gone where being a patron doesn’t matter anymore. I’ll put this review is any many places as possible to see what shakes. See if anyone cares about the customer anymore.

A bad experience made right. Ordered a cake, wrong cake provided. 5 kids working there could not help me when I politely asked for a discount to make it right. Very comical scene of them just staring at the cake and then me. One even said “see this is why I don’t want to be a Manager”. So I then asked for the Manager. The Manager gave me the cake for free and apologized. He went onto give me free donuts and munchkins for my inconvenience. I didn’t expect the donuts or free cake, only a discount. This was great customer service at its best. Fix the problem and go even beyond. I left feeling grateful and my party guests were happy for the cake and donuts. Still need to work on training the kids you hire, all do not seem to know what they are doing, but very happy with the customer service from the Manager.

Only quarter of Baskin Robins flavors are available in this shop. Just too much bad tasting coloring on everything. I ordered in the driveway a scoop in waffle bowl and I got bluishgreen colored waffle bowl with strange flavor in the waffle. Not happy.