Bar-B-Cutie SmokeHouse

Was always pretty reliable and good. The business is now closed. I think they struggled for the last few months they were open

This place was not open on june 17, 2023 at 3pm. What we presume to be the owner said there is no dine-in

Customer service from the "manager" was the absolute worst! Refused to correct/ refund my order that his associates messed up on. Took no accountability.

I ordered office lunch for 4 people and was very disappointed for what it costs. The sandwich meals had very small sandwiches, they looked like a child's portions. Everyone noticed when they came out of the bag....The brisket sandwich looked more like pulled pork, and the fried chicken sandwich had two small chicken patties that looked like they came out of a bag patties. I have ordered from the Donelson location in the past and have never received sandwiches this small, the brisket was always sliced, and the chicken was a large deep fried chicken breast. There was a burnt onion ring in the bottom of one of the order of fries. Very disappointed for $55...the money will be better spent at another place next time.

We did a catering order. I ordered 2 of the BAR-B-Q picnic packs, which is supposed to include 10 to 12 servings each. This barely fed 12 people, but was supposed to be enough for 24. They also forgot the BBQ sauce. I know we also should've checked, but the restaurant is still responsible. I called the restaurant and asked to speak to someone about these issues, but was put on-hold for 20+ minutes without any one answering. I'm beyond upset with this location, and business in general. I really hope some changes are made so nobody else has catering nightmares. As a consumer, I should not have to struggle to get ahold of a company after they failed to produce the quantity and quality advertised and paid for.

Good bbq, but I've had much better. I wanted ribs but had to settle for pulled pork because they were out of ribs

Order food online more than an hour before picking it up, arrive on time, food not only isn't ready, they haven't even started making it. And the place isn't busy AT ALL.