As always the food and atmosphere were great, on this visit (March 30th 2024) though my service was really horrible. Jenine was our waitress, we ordered drink amd tild her we were ready with our order, she asked for our room number and I said Id be paying with my card. She then tells me she needs a room number "just in case because people dine and dash when the weather changes". Ive been there many times and not once have I been asked for a room number, also, Jenine did not check up on us, asked if we needed anything or offer refills; what ticked me off the most is that the different tabkes around us had better service from her, she didnt ask their room numbers and tell them because people dine and dash and give them the same attitude we recieved from her. I wouldnt call her racist because I dont believe it was that but she did hold some prejudice that made my husband and I unconfortable. Unfortunately due to that incident, we will not be going again.
I think the service is the only thing lacking. The prices are ok for the view you get.
Amazing food, lovely atmosphere! Thank you so much, Jordan!
We went to this bar on our first night at the Aventura hotel. Arrived around 930pm on a sunday. I want preface that we counted 5-6 servers and over half of the tables were available. Server was initially very welcoming, saying hello within a minute of us sitting down. She helped with discussing dishes, but suddenly became apathetic once we said we were only drinking water. The waters were brought out server did not return after that. Our food was delivered by another individual who, upon asking for a refill of water, told us that we had to ask our server. After getting halfway through our meal I went to the bar to ask for water refill. My server suddenly appeared and told me she would get it. Finished my meal without her returning. Another employee asked how things were going and we explained that we had not seen our server since placing the food order and have not received a refill on water despite asking twice. The server came out shortly after and coldly delivered the water. When we asked for a check she brought it and walked away before we could give her a card to pay with. Then somehow forgot where we were sitting in the few minutes it took to run our card. Glad we came here on our first night so that we dont waste time coming again during our vacation. I wouldnt recommend. Food was pretty good, but it was not good enough to make up for the terrible service.
Planned our entire weekend at Universal and this place doesn’t have the courtesy to let people know when it won’t be open to the public. Planned our time there according to posted times and this place was closed for a private event. Post that so people know! Came all the way over to be denied entry. You beg all influencers to hype this bar up and don’t care if you screw up a guest’s plans.. It’s not like you didn’t know the space would be closed. COMMUNICATE. Do better Universal!
Beautiful view, great atmosphere! Our bartender, Kenry was wonderful, very personable and drinks were delicious!
La comida es excelente El ambiente es muy bueno El servicio está muy bueno La música es muy buena Excelente todo