Bandanas Italian Eatery

Love..Love...Great service!! Great food!! Especially the cheesecake that is homemade!!! Go support this small business!!

Horrible pizza. We ordered pizza for the first time for a party. 6 small pies for $100. They say "fire roasted" but they were so burnt they were inedible. The crust was so black and the cheese was so hard you could barley chew. $100 in the garbage

10 out of 10!! Comfy atmosphere, great service, every since staff member greeted us. Will definitely go back: Parking: 30+ parking spots and street parking

Great food. Great atmosphere. Great service.

Unique decor. Excellent & friendly service. Incredible ravioli, meatballs, chicken parmisan, & cheesecake. We cannot wait to go back (worth the 1.5hr drive).

Great hidden gem in Middletown. Delicious food and great service.

Had a reservation for a rehearsal dinner a few weeks ago. What should have been a special moment shared with friends and family from out of state ended with us being horribly embarrassed by the lack of care and professionalism and me spending the night before my wedding vomiting. We made the reservation in person several weeks in advance and were told there would be no issues and we were all set. We called a few days prior and were told the same. Multiple servers have even showed us our name in the books, so I don’t have a clue what could have happened here. When we arrived we were told a few different, contradictory things by different people working there, but the gist was that someone else was using the space we had reserved and we couldn’t be seated. This, plus they didn’t know how to tell the people using the space we had reserved that it had unfortunately been reserved by someone else and thus, needed to be freed. We waited. And waited. And waited. We were seated somewhere else once enough people left to push some tables together and seat us all together, roughly 45 minutes past when our reservation was booked. I asked specifically for gluten free and the food I ate likely was not, as I had a bad reaction and Bandanas was the only thing out of the ordinary I had eaten. My face was so puffy from the reaction the next day that our wedding photographer had to drastically alter plans. When the person who paid for the rehearsal dinner went to talk about the mistakes in person, she was unable to reach the manager and at this point has not received a call back, as she was promised. Apparently the owner is “too busy with city council” to respond, according to whoever we have talked to there a couple times now. Definitely will not be visiting here again until the lease is up and something else moves in.

I was disappointed that I had to select a star to rate this place at all. My now husband and I were eating here a couple months ago and had a good experience. At the moment, the place was empty and the customer service was great. On our way out, we inquired about them hosting our rehearsal dinner for our wedding on November 17th. A kind woman led us to their back room that they use for hosting such events. We agreed to it and they wrote our party down in their reservation book. I called back about 4 weeks before the 17th to give final numbers and details. I spoke to someone who was kind, confirmed the reservation and took down notes. The day of our reservation, November 17th, we finished our rehearsal a bit early down the street. I called from where we were rehearsing to see if they could take our group early, but informed them I was just asking and that we were more than happy to wait until our scheduled 7pm reservation time. The gentleman I spoke with said the space wasn’t ready yet because another party was still occupying it. Given this was about 5:30 pm, I didn’t think anything of it and we arrived at 7. Upon arrival, my group of 11 individuals who traveled for our wedding weekend, were informed the area wasn’t ready yet and were ushered to the wall surrounding the busy bar. This was after we saw with our eyes our name written in the reservation book that evening for the back from at 7pm. We waited until about 7:40 or so, and were continuously reassured by staff that we would be seated shortly and that our area would be ready soon. I then saw staff pushing tables together in the main area, not our reserved room. On my way to the table, I asked the host what had happened with our reservation. She replied “a 16 top came in that had it reserved first.” I replied nothing, as it clearly wasn’t going to change the events of the evening. One of the reasons we chose bandanas was because of their extensive gluten free menu when it comes to pasta dishes. My gluten free husband ordered a pasta dish, only to discover that late evening/ early morning the next day- our wedding day- it was not in fact gluten free, as evidenced by his bouts of vomiting and subsequent spurts of inflammation. Our photographer had to strategically pose us the next morning during our first look as he waited for inflammation to decrease. My mother and law and I decided to go down to bandanas the Saturday after the wedding, November 25th, right at opening, to avoid any kind of scene in front of guests. We spoke to a kind hostess who told us that the owner was not there at the moment upon our request, but took down our story. We asked for the owner to contact me, and left my number. The hostess informed us she would text the owner right away. I waited, and waited for that call. Disappointed and feeling disrespected, I made the decision to call bandanas today in hopes to just leave a voicemail or message to pass along to the owner, indicating those feelings. Their number went to voicemail, and their voicemail box indicated it was full. I called later in the evening today, and spoke with the same hostess my mother in law and I had spoken with in person this last Saturday. She was sorry to hear the owner hadn’t reached out and took my message that I cared not to speak with her any longer, and that I was appalled at this kind of customer service, If you even call it that. The hostess informed me that the owner was busy because she was on city council, and offered to get me in contact with the co owner, who worked in the kitchen area. I informed her it was kind of her to offer that, but expressed that if the owner on city council recognized that what occurred was as serious as it truly was, she would have already made contact with her co owner to reach out to me while she herself hopefully worked to reevaluate her professional load and priorities. Not only did bandanas ruin a once in a lifetime evening for my now husband and I, but they potentially put his health at risk by not fulfilling his order properly and avoiding an allergen.

Good friendly service, excellent wood fired pizza, and Italian fare