I spent about 15 minutes on hold to be told that they couldn't make a cake two weeks away. Sad. Poor customer service. Jamie, the order manager didn't even find out what I needed before she made an assumption that I was trying to get a pre-ordered cake made. I had never ordered from them, and I simply had some questions.
So they will take preorders for cakes but when those spots fill up they say too bad. You can try to order one of the cakes under same day ordering, we bake a certain number everyday....well if you're baking them anyways, why can't I purchase one ahead of time? Stupid practice and terrible first impression. Will go anywhere but here for any future needs. 0/10 will never recommend.
The best cake we have ever had. Ordered one for my birthday (chocolate) and everyone in my group absolutely loved it! Thank you for providing such a wonderful cake and great service. Very easy ordering and pick up. I added the balloons on top and 50 sign
Cakes are phenomenal, but they do not have basic customer service skills. Too bad!
We ordered from out of town a cake for a bachelorette party, it was fabulous! So easy to send ideas to them and it was so delicious!! Wish we had one where we lived!
Hands down best cake in town!! Frosting is absolutely divine. I tend to remove some frosting off of cakes because it’s too much sweetness for me but gosh— never have I ever done it with these cakes. Truly amazing!
Kenny Kimball II
This was our first time here and we will definitely be back. I got a Jewish Apple cake and my wife the almond vanilla. Both of our cakes were so delicious and moist. We love that you can buy just a slice or whole cake.
Very nice bakery with some awesome cakes and cookies. They are remodeling right now so ordering is a little weird, but still great baked goods. The did accidentally mess up one of our cake orders but were really nice in fixing it after the fact.
Prices are high, but it’s pretty much the new normal, anywhere you go, nowadays. Nevertheless, you definitely get what you pay for here. Many selections to choose from and each is very well made, premium quality, and delicious. If I lived closer, this would for sure be my go-to. The staff is also very warm, friendly, helpful, and will greet you with a smile. The bakery also has a very user-friendly website where orders can be placed. Put it on your GPS for a visit if you’re in the area - you won’t be sorry.