The new staff is clueless. I used to love this place.
I have been coming here for nearly 3 years since I moved to the area. The last 6 months the staff has changed and the service and quality is not the same. Today I went in ordered 3 egg and cheese bagels, the cheese was not melted and the bagels were cold. This could have been due to the fact the young man behind the counter incorrectly charged me for my order, and followed me outside to inform me of his mistake. I had to go back in the manager voided the transaction and recharged me instead of just charging me an additional $8 for the correct total. Once a customer leaves the store the customer should not have to come back into the store because the employee made a mistake. I was in a hurry to get home and eat and make it to the airport on time, and was further disappointed that the sandwiches weren’t even hot. I hope the charge was actually voided so I don’t have to return. I will not be spending my hard earned money at the Bagel Shoppe! I will be going to Utopia Bagels in the future.
THIS USE TO BE THE BEST BAGEL SHOP AROUND NOT SURE WHAT HAPPENED BUT THE SERVICE IS TERRIBLE THE STAFF DOSEN'T HAVE A CLUE DON'T ORDER A EGG SANDWICH It will take 20 minutes for a sandwich HAPPENED To me THREE TIMES am DONE
Very good low key bagle shop, always on point
A must every time I am in Queens.
I had a wonderful experience. There was a short line of customers ahead of me, but they worked really fast and got the job done. Not only did the team of 2 work quickly, but my order was correct and was delicious. I ordered an Everything Bagel with Cream Cheese and Lox.
Fresh bagels daily. Gotta love it.