My daughter and I got there 10 minutes before closing time and the young girl behind the counter wouldn’t look up at me because she was busy counting money and told me that they were closed. I informed her that the website said that they were open 10 more minutes. She said I don’t know what you want me to do but we’re closed. She then told me that I could go to the other Auntie Anne’s location. I asked her where it was, and she told me was it was on the other side of the mall. I asked her where exactly and she again said “on the other side of the mall.” I felt like management needed to know this. If I were an employer, I would not want one of my employees to be in the back of the kitchen on on their cell phone, while the other one was quickly counting money and closing early and turning away customers.
Breaking state and federal laws, not providing water to pay customers
Very dirty. Very poor customer service.
The pretzel dogs were $7, dry and didn't come with any type of dipping sauce. Paying airport prices and getting gas station quality didn't sit well with me.
Took the cinnamon it's very good but sweet
Waited in line for a pretzel and ended up getting the pretzel dogs since they were fresher and just came out the oven. I had an extra pep in my step to get to my car to eat them peacefully and when I tell you the dough was undercooked and just made the whole experience so much worse. I threw them away because I didn’t want to jeopardize myself and baby getting sick due to them trying to hurriedly push out orders! I can appreciate the young men working hard to get the orders out, but that is unacceptable. This was the second floor location close to Dillard’s.
This young lady she goes by the name of ameris she was soooo sooo helpful I enjoyed it so much !!