Auntie Anne's

I don’t know who allowed this person to work with customers but she needs to go. The receipt said her name is Stacy P. but she didn’t have a nametag on. She had two separate incidents within the 15 minutes we were there. A hispanic man who was simply asking for an update on his order bc they’ve been standing there long before we were there and she was very short with him, wouldn’t even answer his questions and then shooed his away like a dog. The other was a couple who were waiting for the rest of their order but she would ignore them and used the excuse that the woman had walked away even though her partner was standing right there waiting. During both of these incidents, while their back were turned the worker would make faces at them and was mocking the accent of the hispanic man. When a manager was mention, the actual came forwarded and announced herself but did nothing to help the situation or reprimand the worker. She was standing behind the worker the entire time.

Warning: do not order delivery through their website because if there is an issue with the delivery, Annie Anne’s refuses to take care of their customers. If DoorDash refunds the order, you do not get the money back and Annie Anne’s refuses to do refunds, even though they were reimbursed by DoorDash twice. So unless you want to gamble losing your money, don’t do it.

Love the staff and the pretzels are always fresh and hot. Amazing customer service.

Always good but to day was extremely good

Bad management, Val made my experience very easy and helped me with my order and was very sweet with me about my picky choices.

An older woman and a young man were working; easily some of the best customer service I have experienced. The interaction was quick and friendly without feeling scripted like most these days!

This place gave my entire family food poisoning.

I don't know how they get away with serving dogs inside pretzels but they are delicious so I don't even care!!