Auntie Anne's

Young lady taking orders actively on FaceTime while grabbing food with one gloved hand and eating. Also lied about certain pretzels being done in 20 minutes. Not the first bad experience.

TO WHOM IT MAY CONCERN I WAS A CUSTOMER TODAY IN LINE ONE OF THE BLACK MALE EMPLOYEES WAS VERY RUDE TALKING SO LOUD AND CURSING JUST MAKING A BIG SCENE THE WHOLE MALL WAS LOOKING AT HIM . I GOT OUT OF LINE AND ANOTHER BLACK MALE WALK FORM BEHIND FROM THE COUNTER WENT OVER BY THE LADY WAS SAYING RUDE THINGS TO LADY AS WELL.. THE LADY WAS BEEN NICE ABOUT WHAT WAS GOING ON UNTIL THE MALE CASHIERS VERY LOUD AND DISRESPECTFUL AN CURSING I WAS IN FRONT OF THIS LADY.. I WILL NEVER COME BACK TO THIS STORE AGAIN IF THOSE TWO BLACK MALES ARE THERE.. THEY SHOULD BE FIRED. READING THE RE REVIEWS THIS HAPPENS A LOT MANAGEMENT NEEDS NEW EMPLOYEES .

Horrible customer service! Almost an hour before closing and they had a limited amount of pretzels available though the mall was still full. There was no one else in line behind me and the cashier decided I was taking too long and put it any order while I was still consulting with my family on what we wanted. I’ve worked in the food industry before and I always made sure my customers were satisfied. Customer service is not for everyone and having a staff that is not willing to go the extra mile for their customers is what drives us to go elsewhere. Aside from this the pretzels also did not taste fresh. Definitely not the “Perfect Pretzel” as their slogan suggests.

Literally never do reviews but god the worst service I’ve ever had and I understand it’s a mall stand but damn

Whoever the staff was on Sunday 1/7/24, they were incredibly polite especially the man that was the cashier and the guy taking orders that was much taller.

Terrible all around. Service. Quality. Price.

I need the nicest man in the whole wide world. I came here twice while I was pregnant to feed a craving. The first time he went out of his way on a busy Saturday to make me a special order of almond bites. The day I was getting admitted into the hospital we came, he remembered me and made me an extra cup. Today 3 months post partum he remembered me again. Asked about the baby and made my special order. You really have to appreciate the kindness and customer service. And the pretzel bites were amazing Everytime !!!

I ordered a pretzel online and picked it up at the shop. The taste is good, but I feel the price is a little expensive.

No pretzel dogs either time I've been. They said they take too long to make...

The only reason I'm giving them 2 stars is because of the nice guy who took my pretzel order. The cashier was blatantly rude for no good reason. I greeted him and he just gave me this hard glare! If you hate your job then QUIT! The customer should not suffer. Then he proceeds to make a comment about me basically taking a long time to complete my transaction. He said nothing about how to even complete the transaction. I was expecting to only pay using the ingenico machine, being ignorant to the fact that you have to select a tip option on another touchscreen before proceeding. I may have taken two minutes at the most. Ridiculous! Yes they had a long line, but one thing you don't do is disrespect the customer. First, by glaring at me after I greeted YOU first. Then complaining because I didn't rush through the transaction. I can't stand bad customer service! I wish I knew his name because he needs to be off the register!