Always love the food here. Sad they closed the one in my town
So of course they don’t make Gill-Latés, so I had the caramel macchiato instead. Macy’s Herald Square is where the heart and soul of NYC is located. Even if the food is bad at this location like the other reviewers say, Macy’s will make everything go away!
Thanks for having plant milk with NO extra charge!!! First time in NY! :)
Utterly disgusting coffee shop in what is supposed to be a prestige department store. The staff are rude and lazy. Service without a smile!!. Coffee ok but food inedible. As for cleanliness there is none. The bins are overflowing all over the floor with coffee and food waste all around. Nothing is cleaned after each customer. Ok they may be short staffed but this place is a health hazard. In the UK this would be closed down. Shame on the management of this establishment for allowing it to get to this state. Avoid at all cost.
Probably the worst au bon pain I've been to. The floors were dirty, the trash was overflowing, and the cashier was trying to start arguments over anything the customers asked. It's a shame that such a beautiful store has such a poor restaurant.
Worst cafe ever been to....not just the food but specially the service and management. I asked for just tap water after buying coffee and the manager asked the cashier to charge me for it....yes they wanted to charge for tap water to a paying customer! The manager was extremely rude saying its for the plastic glass....seriously???!!!! After looking at other reviews here, wondering why does Macys allow them to stay there as it affects their own customers.
Bad guy behind the register, doesn’t like his work and starts useless discussions about a card reader that’s not working properly. Guy that makes the sandwiches is great
Rude, disinterested staff. Coffee and food was hot at least. Paid $12 for this.
Disgusting food. Protein wrap was Disgusting. Coffee had to be thrown out, cappuccino. Dont recommend at all unless you want to be disappointed