Asda Shirley Superstore

Excellent place to shop got everything under one roof

Massive queue, rude staff telling you you can’t use the self scan because you have basket and not a trolly! Well I had a pram! How am I meant to get a trolly as well?? Dawn on self scan probably worked there 20 years, hates her job and people. Always waiting about 20 minutes for click and collect. The staff are not helpful at all

All staff in slow motion mode. Waited over 10 minutes for the staff to check prices on discounted item when it scanned full price. Karen the manager is a waste of space

The cafe one worker gassing with friend the other worker in kitchen not wanting to no this will be the first an last time I go to the cafe in asda shirley

Just had an appalling experience at this store. The tag didn't come off one of the joggers I bought, which set the alarm off. Security checked our (me and my moms) bags. Fair enough. What was not fair was the way we were treated by security. The security guard targeted us despite the fact that other people were walking through when the alarm went off. The security guard snapped at me to walk through the scanners again, becoming sharp when I didn't respond immediately. I have autism, and was looking for my reciept while wearing ear defenders. I couldn't fully process what he was saying. That is why I didn't respond straight away. Following this was another 5 minutes of going through my moms shopping, including stuff that wasn't even bought at this store, asking for receipts. Asda don't even do any of those products he was asking about! He didn't even scan the things to see if they were setting off the alarms, not even doing the logical thing and scan the bags and my moms trolley separately to narrow down what was setting off the alarm. We had to ask for the bags to be scanned through individually. All this time we were being treated like we were criminals in front of the whole shop. The alarms went off for another person who was ignored by the three security guards while we were being scruitinised. After it was determined that there was a tag left on the joggers, the things were shoved into bags and we weren't given an apology. At this point I was stressed and overwhelmed, so I stuck my finger up at them as we left. Bad move on my part, I admit, but between my autism and the way we were treated, I could have been a lot worse, I was trying very hard not to have a meltdown. We're banned now because of the swearing. I think they were overestimating how much we would want to go back somewhere that treated us like scum.

It's a middle range supermarket, with a good quality clothing section. You can find general household items, like kitchenware, bedding and bathroom knick-knacks as well. If you find yourself a little peckish, there is a very reasonably priced coffee shop on the mezzanine level. Well worth the visit, especially for breakfast. Coffee and cake is only £4.

Very rude woman at the self service loudly complaining about another customer right next to to me. Bad-mouthing customers in front of other customers is downright rude and completely unprofessional