Arby's

While ordering at the drive thru, my children (4, 7, and 10) opened the back window in our van and said in unison to the employee taking our order "welcome to good burger, home of the good burger, can I take your order?" Because they love that movie and wanted to try the good burger meal. I apologized, told the kids to close the window, and tried to continue with my order. The employee then told me they can deny service when a customer yells at them in the drive thru. I didn't hear them when they said it the first time because my van is a 1987 and pretty loud. I told them I was sorry and couldn't hear them so I was going to turn my van off to continue the order. After turning it off, I started again and they said they wouldn't take my order because we yelled at them. I thought they were joking at first so I asked if they were serious. They said "yes, goodbye". I was super confused because nobody had yelled at them or said anything rude/offensive so i thought maybe they hadnt heard what my children had said so I tried to explain. They just said "have a good night" repeatedly, not letting me get a word in edge wise. I told them "well that's just not nice" then they said "neither is yelling at someone in the drive thru". At that point another car pulled up behind us so I drove around the parking lot and got back in line behind the car so they would hopefully take our order after the car behind us ordered. They did so I'm really unsure why they were so pressed just minutes before that. According to the Britannica Dictionary definition, yelling is characterized by vocalizing loudly because you are "angry, surprised, or trying to get someone's attention". They were doing none of those things. I understand having that policy in place to protect employees from verbal abuse and the like by customers, but from children saying a line from their favorite movie? come on. Kid-friendliness: 0/10 for kid friendliness They hate children and any joy they might have about the good burger meal.

out of horsie sauce, got the order wrong, bring back potato cakes all day!

Training new employee so it was slow and he needed to call for help. Shakes were not thick